Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanieh Ebrahimpour

Ottawa,ON

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

4
4
years of professional experience

Work History

Team Leader

Dollarama
03.2021 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service Representative

Dry Cleaner Loblaws
01.2021 - 02.2023
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.

Office Administrative Assistant

TAVENTE
04.2020 - 05.2022
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

St. Nicholas Adult High School
Ottawa, ON

Skills

  • Quantitative skills
  • Idea Development and Brainstorming
  • Goal Setting
  • Evaluating Employee Work
  • Team motivation
  • Safety
  • Giving Constructive Feedback
  • Employee Evaluation
  • Team Supervision
  • Problem-Solving
  • Cash Handling
  • Friendly, Positive Attitude
  • Active Listening
  • Organizational Skills

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Team Leader

Dollarama
03.2021 - Current

Customer Service Representative

Dry Cleaner Loblaws
01.2021 - 02.2023

Office Administrative Assistant

TAVENTE
04.2020 - 05.2022

High School Diploma -

St. Nicholas Adult High School
Hanieh Ebrahimpour