Hani Abid
Brantford,ON
Summary
Adept Field Service Technician with a proven track record at Canada Mechanical, enhancing customer satisfaction through expert troubleshooting, repair, and preventive maintenance. Skilled in technical troubleshooting and fostering teamwork, my approach significantly boosts service quality and efficiency. Demonstrates exceptional problem-solving and customer service, ensuring high levels of client trust and loyalty.
Overview
31
31
years of professional experience
Work History
Field Service Technician
Canada Mechanical
04.2021 - 09.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Plumber
Reliance Home Comfort
08.2018 - 03.2021
Field Manager
Hanitech Mechanical
10.2016 - 09.2017
Gas Technician
Hypro Heating
11.2011 - 05.2016
Plumbing and Heating Field Manager
Canada Mechanical
10.2006 - 04.2011
As a field manager at canada mechanical, I was responsible for managing the schedule of service calls and monitoring the completion. I supervised technicians and ensured customer satisfactions.
Plumber
United Plumbing and Heating
11.2003 - 07.2006
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
Plumber/Gasfitter
Empire Plumbing and Heating
03.1993 - 07.2003
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
Education
Mechanical Engeneer - Engeneering
University of Technology
Iraq, Bagdad08.1991
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Preventive Maintenance
- Teamwork and Coordination
- Customer training
Languages
English
Elementary
Timeline
Field Service Technician
Canada Mechanical
04.2021 - 09.2023
Plumber
Reliance Home Comfort
08.2018 - 03.2021
Field Manager
Hanitech Mechanical
10.2016 - 09.2017
Gas Technician
Hypro Heating
11.2011 - 05.2016
Plumbing and Heating Field Manager
Canada Mechanical
10.2006 - 04.2011
Plumber
United Plumbing and Heating
11.2003 - 07.2006
Plumber/Gasfitter
Empire Plumbing and Heating
03.1993 - 07.2003
Mechanical Engeneer - Engeneering
University of Technology
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