Hanh To
Halifax,NS
Summary
Knowledgeable hospitality management professional familiar with hotel operations, cleaning procedures and health and safety regulations, offering 2 years of hospitality experience. A team player dedicated to providing high-quality, efficient housekeeping operations supporting all guest needs.
Overview
3
3
years of professional experience
Work History
Senior Guest Service Agent
Ramada By Wyndham Coquitlam
Vancouver, BC
05.2022 - 04.2024
- Welcoming guests and verifying their reservation, address and credit information
- Promoting the 'preferred' guest program and providing recognition and benefits to all current members
- Accepting payment for guests' accounts both at the time of registration and at checkout
- Maintaining a house bank and making a deposit and accurate report of receipts daily
- Issuing keys and controlling the entrance of safety deposit boxes
- Posting miscellaneous charges as requested
- Communicating pertinent information
- Responding positively to new ideas
- Openly accepting critical/developmental feedback
- Maintaining effective communication through the use of meetings, log books and bulletins
- Being available to help other departments in emergency situations
- Adhering to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
- Experience with Wyndham standard
- Knowledge of the Opera cloud system and a brief understanding of the Fosse system.
Cashier
London Drugs
Vancouver, BC
10.2021 - 05.2022
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts, and provided change
- Helped with purchases, locating items, and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale
- Learned roles of other departments to provide coverage and keep the store operational.
Beauty advisor
London Drugs
10.2021 - 05.2022
- Offered complimentary makeup consultations to individuals to promote key product lines
- Helped an average of many customers per day by responding to inquiries and locating products
- Assisted customers by finding needed items and checking inventory for items at other locations
- Sold various products by explaining unique features and educating customers on proper application.
Education
Diploma - Tourism And Hospitality Management
Douglas College, Coquitlam Campus
Port Coquitlam, BC04-2022
Skills
- Timekeeping
- Customer service skills
- Communication skills
- Negotiation skills
- Problem-solving skills
- Office IT
- Organization and time management skills
- Payment Processing
- Reservation Management
- Guest Relations
- Basic accounting
Languages
- English
- Vietnamese
Affiliations
- During my previous job at Ramada by Wyndham Coquitlam, I conducted training for new employees and college students studying hospitality. I enhanced my knowledge of the industry by taking on various roles, such as retail, room inspection, and gaining some understanding of maintenance. I also demonstrated strong problem-solving skills when I managed to check in all customers and sell out all rooms during a power outage caused by heavy snow, by working closely with my remote manager and the hotel security team.
Timeline
Senior Guest Service Agent
Ramada By Wyndham Coquitlam
05.2022 - 04.2024
Cashier
London Drugs
10.2021 - 05.2022
Beauty advisor
London Drugs
10.2021 - 05.2022
Diploma - Tourism And Hospitality Management
Douglas College, Coquitlam Campus
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