Hanh To
Vancouver,BC
Summary
Knowledgeable hospitality management professional familiar with hotel operations, cleaning procedures and health and safety regulations, offering 2 years of hospitality experience. A team player dedicated to providing high-quality, efficient housekeeping operations supporting all guest needs.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Ramada By Wyndham Coquitlam
05.2022 - Current
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
London Drugs
10.2021 - 05.2022
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Learned roles of other departments to provide coverage and keep store operational.
Beauty advisor
London Drugs
10.2021 - 05.2022
- Offered complementary makeup consultations to individuals to promote key product lines
- Helped an average of many customers per day by responding to inquiries and locating products
- Assisted customers by finding needed items and checking inventory for items at other locations
- Sold various products by explaining unique features and educating customers on proper application.
Education
Diploma - Hospitality
Douglas College, Coquitlam Campus
Coquitlam, BCSkills
- Timekeeping
- Customer service skills & Communication skills
- Negotiation skills & Problem-solving skills
- Office IT
- Organization and time management skills
- Payment Processing
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Agent
Ramada By Wyndham Coquitlam
05.2022 - Current
Cashier
London Drugs
10.2021 - 05.2022
Beauty advisor
London Drugs
10.2021 - 05.2022
Diploma - Hospitality
Douglas College, Coquitlam Campus
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