Hanh Nguyen
Elk Grove
Summary
Accomplished Sr. Systems Analyst at Consolidated Communications, adept in systems analysis and change management. Spearheaded IT infrastructure improvements, enhancing operational efficiency by 30%. Proficient in Linux administration and known for excellent communication skills. Successfully led cross-functional teams, optimizing processes and ensuring seamless system integration.
Overview
23
23
years of professional experience
Work History
Sr. Systems Analyst
Consolidated Communications
06.2002 - 06.2025
- Analyzed system requirements and provided solutions to enhance operational efficiency.
- Led cross-functional teams in system integration projects to streamline processes.
- Developed and implemented strategic plans for IT infrastructure improvements.
- Mentored junior analysts on best practices in systems analysis and project management.
- Evaluated existing systems for performance gaps, recommending enhancements for improved functionality.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Led successful system migrations, ensuring minimal disruption to business operations during transitions.
- Streamlined business processes by automating manual tasks, increasing productivity and reducing errors.
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting.
- Improved end-user satisfaction through consistent delivery of high-quality technical support and training.
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Led system installations, configurations, and maintenance for Unix environments to enhance operational reliability.
- Implemented security protocols and monitoring tools to protect sensitive data and ensure compliance with industry standards.
- Streamlined backup and recovery processes, reducing downtime during critical system failures through effective planning.
- Conducted regular system audits to identify vulnerabilities and implement corrective measures for continuous improvement of infrastructure.
- Enhanced server performance by optimizing and streamlining Unix systems configurations.
- Improved system uptime by proactively monitoring, diagnosing, and resolving critical issues.
- Optimized storage utilization by implementing efficient data management policies and procedures.
- Reduced security risks with consistent implementation of patches and updates for Unix servers.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Collaborated with cross-functional teams to identify and resolve complex technical issues impacting business operations.
- Contributed to the continuous improvement of IT processes by providing feedback and recommendations based on lessons learned from hands-on experience in Unix systems administration.
- Established robust network connectivity between Unix servers and other components within the IT infrastructure.
- Maximized system reliability through the design and execution of comprehensive backup and disaster recovery plans.
- Administered quality customer service to in-house staff and satisfied concerns.
- Deployed antivirus and security solutions throughout entire system network.
- Standardized documentation processes, enhancing team collaboration and knowledge transfer among colleagues.
- Achieved cost savings by identifying opportunities for server consolidation without compromising performance or reliability.
- Enforced strict access controls to protect sensitive data from unauthorized access or manipulation according to industry standards and compliance requirements.
- Performed regular audits of systems configuration to maintain compliance with internal policies as well as external regulations.
- Provisioned new software and hardware for use, following established security policies.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
Education
No Degree - MIS
Sacramento State
Sacramento, CASkills
- Application integration
- Functional specifications
- Contract acquisition
- User acceptance testing
- System testing
- Systems analysis
- Capacity planning
- Change management
- Performance tuning
- Information security
- System analysis
- Virtualization technologies
- Disaster recovery planning
- Linux administration
- Software and hardware evaluations
- System upgrades
- Application support
- Equipment configuration
- Diagnostic tools
- Organizational change management
- Systems deployment
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
- Analytical thinking
- Interpersonal communication
- Written communication
- System maintenance
- Troubleshooting
- Professional demeanor
- Problem-solving aptitude
- Information systems
Timeline
Sr. Systems Analyst
Consolidated Communications
06.2002 - 06.2025
No Degree - MIS
Sacramento State
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