Hanh Le
Quesnel,BC
Summary
Dynamic Restaurant General Manager with a proven track record at Hannah's Vietnamese Pho Restaurant, excelling in team leadership and customer service.
Dedicated professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
Hannah's Vietnamese Pho Restaurant
08.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Business Analyst
Poeta Digital Ltd.
06.2015 - 08.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Created data models to support decision-making processes.
Education
Certificate - Food Handler Certificate
Food Safety Training
Canada08-2019
Certificate - Project Management
The Association For Overseas Technical Scholarship
Tokyo, Japan11-2010
Bachelor of Science - Computer
Ho Chi Minh City Open University
Ho Chi Minh, Vietnam12-2005
Skills
- Food Service Operations: Menu planning, inventory management, food preparation, ordering, receiving, and storage, catering and event management, cost control, waste reduction, sanitation and hygiene, health and safety regulations
- Team Leadership: Staff training, scheduling, performance management, conflict resolution, team building, communication, delegation
- Customer Service: Interpersonal skills, communication, complaint handling, customer satisfaction
- Other: Budget management, project management, communication, problem-solving, analytical skills
- Software: POS systems, inventory management software, Microsoft Office Suite
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant General Manager
Hannah's Vietnamese Pho Restaurant
08.2021 - Current
Business Analyst
Poeta Digital Ltd.
06.2015 - 08.2021
Certificate - Food Handler Certificate
Food Safety Training
Certificate - Project Management
The Association For Overseas Technical Scholarship
Bachelor of Science - Computer
Ho Chi Minh City Open University
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