Hangyu ( Liv) Shen
Surrey
Summary
Experienced café and hospitality professional with over five years of management expertise in the culinary and coffee industry. Proven leadership in operational success, team management, and marketing initiatives. Adept at adapting to new challenges, excelling in customer engagement, and driving business growth. Seeking a career transition to apply strong organizational, marketing, and leadership skills in a new industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Combine Cafe & Bar
01.2024 - Current
- Played a key role in the opening of the café, ensuring smooth operations and establishing initial success
- Acted as General Manager for two months before a new GM was hired for this new business
- Successfully led the café to contribute 80% of total business sales within the first year
- Developed and launched a featured drink that went viral on Instagram, significantly boosting sales
- Collaborated with the marketing team to create biweekly social media content featuring latte art and coffee knowledge
- Assisted in professional food and beverage photography for marketing purposes
- Managed café and restaurant operations, ensuring seamless transitions between morning café and evening restaurant service
- Led and trained staff in both café and restaurant operations, maintaining high service standards
Chez Christophe
09.2019 - 06.2023
- Was instrumental in the successful opening of the White Rock location, setting up operations and staff training
- Managed and motivated employees to enhance productivity and engagement
- Maintained a professional, organized, and safe work environment
- Resolved staff conflicts through active listening and problem-solving
- Ensured the highest product quality standards for baked goods and beverages
- Hired, trained, and supervised bakery and front-of-house staff
- Instructed new baristas on espresso brewing techniques, latte art, and various brewing methods
- Created work schedules, assigned tasks, and monitored staff performance
- Fostered a positive and collaborative work environment
Prime's Thai Tea
01.2019 - 08.2019
- Oversaw daily store operations, staff management, and customer service
- Maintained inventory and ensured high-quality beverage preparation
Line Cook
Moxie's Grill & Bar
05.2018 - 01.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
Education
Diploma - Culinary Management
George Brown College
Toronto, ON04-2018
Skills
- Business Operations & Leadership
- Customer Relationship Management
- Social Media & Marketing Collaboration
- Staff Training & Team Development
- Content Creation & Photography
- Event Planning & Coordination
- Coffee Culture & Beverage Innovation
- Problem-Solving & Adaptability
- Leadership and team building
- Operations management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- Serve it right
- Food safe
- First aid
Timeline
General Manager
Combine Cafe & Bar
01.2024 - Current
Chez Christophe
09.2019 - 06.2023
Prime's Thai Tea
01.2019 - 08.2019
Line Cook
Moxie's Grill & Bar
05.2018 - 01.2019
Diploma - Culinary Management
George Brown College
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