Hang Thuy Do
Calgary,AB
Summary
Dedicated and client-focused Financial Advisor Associate with a proven track record in providing exceptional administrative support. Skilled in managing client portfolios, facilitating client communications, and ensuring compliance with investment-related regulations. Proficient in G-suite tools and wealth management systems, with a commitment to fostering strong client relationships and contributing to business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Advisor Associate
ATB Wealth
07.2021 - Current
- Acted as administration manager, providing proactive support services to Senior Financial Advisors in managing client investment needs.
- Ensured high levels of service quality through efficient preparation and fulfillment of client account and transactional information requests.
- Proactively contacted clients to arrange meetings, contributing to business growth by identifying new or additional sales opportunities.
- Managed Senior Financial Advisor’s client bookings, scheduling annual reviews, prospect meetings, and preparing necessary materials.
- Organized and attended client hosting events, handling all event management activities to ensure successful engagements.
- Maintained up-to-date client information and records, capturing post-meeting notes and future action plans within Salesforce.
Pharmacy Technician
Loblaw Pharmacy
09.2016 - Current
- Received and processed customer prescriptions, ensuring completeness and accuracy of information.
- Prepared prescription labels and affixed them along with auxiliary labels to prescription containers.
- Checked and confirmed accuracy and completeness of pharmaceutical products prepared by other pharmacy personnel.
- Delivered superior customer service, maintaining professionalism and confidentiality.
- Assisted customers with their pharmaceutical needs, handling cash transactions accurately and efficiently.
- Communicated effectively with coworkers, supervisors, suppliers, physicians, and customers both in person and over phone.
Senior Service Specialist
ATB Financial
01.2019 - 07.2021
- Served as primary touch point for clients, providing hassle-free service and empowering clients through expert assistance.
- Delivered exceptional client experiences using Experience Standards framework, establishing strong relationships through empathy and effective communication.
- Supported clients with ABM usage and ATB online banking platforms, ensuring seamless digital experiences.
- Acted as "glue" of the team, anticipating needs, orchestrating multiple demands, and fulfilling requests from branch management and team members.
- Managed workspace and calendar, ensuring efficient office and appointment bookings.
- Maintained tidy and welcoming environment, managing coffee stations, boardrooms, and common areas.
Everyday Banking Advisor
ATB Financial
01.2018 - 01.2019
- Actively engaged clients to improve their financial picture through financial wellness conversations.
- Provided comprehensive advice and fulfilled advisory and sales solutions to ATB360 clients.
- Consistently sourced leads to Retail, Business, or Wealth colleagues for complex sales needs.
- Advocated for clients throughout their interactions with ATB, ensuring seamless and high-level consistent experience.
- Educated customers on self-serve banking options and assisted with external applications.
Senior Client Service Representative
ATB Financial
10.2015 - 01.2018
- Deepened relationships with clients through meaningful conversations to understand their needs and goals.
- Transformed client experience by introducing clients to experts and educating them on digital tools and resources.
- Provided optimum customer service, maintaining and building client relationships.
- Processed cash and clearing transactions in accordance with current policies.
- Built internal partner relationships with other ATB departments, supporting branch operations and resolving issues or concerns.
Assistant Manager
Browns Shoes
09.2009 - 10.2015
- Consistently met and exceeded sales targets through effective customer engagement and product knowledge.
- Utilized up-selling and cross-selling techniques to maximize sales opportunities.
- Provided consistently exceptional customer service, ensuring customer satisfaction and loyalty.
- Demonstrated professionalism and courtesy at all times, building positive relationships with customers.
- Maintained the visual aspects of the store according to company standards, ensuring an appealing shopping environment.
Education
Bachelor of Arts - Law & Society
University of Calgary
Calgary, AB06.2014
Diploma - Legal Assistance
Bow Valley College
Calgary, AB06.2014
Certificate - Medical Office Assistant
Bow Valley College
Calgary, AB06.2014
Skills
- Wealth Management Solutions
- Client Relationship Management
- Prospecting and Networking
- Administrative Support
- Compliance & Regulatory Adherence
- G-suite Proficiency
- Salesforce
- Event Management
Certification
- IIROC Registered as an Investment Representative
- Canadian Securities Course (CSC)
- Conduct & Practices Handbook (CPH)
- CSI 30-day Online Training Course
Additional Information
- Recognized for contributing to the exceptional culture and growth mindset at ATB Wealth.
- Strong commitment to client wellness and satisfaction, bringing a genuine, driven approach to work every day.
- Excellent understanding and knowledge of systems such as: CSA, Portal, BOX, SAP, CRM, CMS, GSuite, dataphile, ServiceNow, Salesforce, Genesys System and Robin Booking App.
Timeline
Financial Advisor Associate
ATB Wealth
07.2021 - Current
Senior Service Specialist
ATB Financial
01.2019 - 07.2021
Everyday Banking Advisor
ATB Financial
01.2018 - 01.2019
Pharmacy Technician
Loblaw Pharmacy
09.2016 - Current
Senior Client Service Representative
ATB Financial
10.2015 - 01.2018
Assistant Manager
Browns Shoes
09.2009 - 10.2015
Bachelor of Arts - Law & Society
University of Calgary
Diploma - Legal Assistance
Bow Valley College
Certificate - Medical Office Assistant
Bow Valley College
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