Hangene Michael Kim
Toronto,Canada
Summary
Skilled in sales and customer relationship management, with a background in diverse sales and marketing environments. Possess strong communication, negotiation, and strategic planning skills, critical for success in marketing roles. Demonstrated ability to increase customer satisfaction and loyalty through effective marketing tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Senior Sales Advisor
Neilson Financial Services
03.2023 - Current
- Explain features, advantages and disadvantages of various policies to promote insurance sales
- Evaluate individual customer needs and financial situations to propose individualized policy recommendations
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Generated quotes and proposals for clients to match individual needs
- Provided comprehensive product knowledge and guidance to help clients on product selection
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
Fraud Analyst
CIBC
03.2022 - 03.2023
- Developed recommendations for process and customer service improvements based on inputs.
- Monitored financial crimes risk trends, relevant regulations, and compliance standards.
- Analyzed data from detection systems to evaluate, investigate, and determine required actions.
- Supported evidence collection for resolving complex fraud-related issues from various sources.
- Provided insights and actionable recommendations through comprehensive data analysis.
- Notified internal and external stakeholders regarding incidents with necessary information and instructions.
- Coached staff on fraud prevention techniques to enhance awareness and reduce risk.
- Evaluated customer data to detect and prevent fraudulent activities.
Support Advisor - Facebook Marketing
Shopify
10.2019 - 03.2021
- Investigated and resolved invoice errors and discrepancies efficiently.
- Ensured quick response times for merchants by reviewing assigned tickets the same day.
- Provided holistic business coaching to merchants, offering tailored solutions.
- Engaged merchants in conversations to identify issues and foster growth opportunities.
- Delivered needs-based solutions without aggressive sales tactics.
- Optimized advertising budgets by reallocating funds to high-performing channels.
- Created detailed plans that outlined strategies for achieving desired results from advertising campaigns.
- Monitored campaign performance metrics such as cost per acquisition, return on investment, impressions, reach and frequency.
Logistics Coordinator
XPO Logistics
12.2017 - 08.2019
- Tracked shipments and provided rate quotes to customers for timely pickups and deliveries.
- Ensured accurate billing of shipments according to tariffs and pricing agreements.
- Resolved billing issues through research and managed claims resolution, filing, and tracking.
- Conducted assessments of over, short, and damaged (OS&D) freight to mitigate losses.
- Scanned shipment documents and processed various documentation with precision.
- Delivered website support and operational assistance in routing and planning.
- Prepared work orders while troubleshooting discrepancies and allocating orders for loading and unloading.
- Entered data for inbound and outbound freight into warehouse management systems (WMS) and Bills of Lading (BOLs).
Skills
- Interpersonal skills
- Customer relationship management
- Data analysis
- Client engagement
- Sales forecasting
- Issue resolution
- Communication skills
- Process improvement
- Conflict resolution
- Goal-oriented mindset
- Client account management
- Team motivation
- Analytical skills
- Time management
- Organizational skills
- Task prioritization
References
Available upon request.
Timeline
Senior Sales Advisor
Neilson Financial Services
03.2023 - Current
Fraud Analyst
CIBC
03.2022 - 03.2023
Support Advisor - Facebook Marketing
Shopify
10.2019 - 03.2021
Logistics Coordinator
XPO Logistics
12.2017 - 08.2019
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