HANEFIA TANIM
ADMIN PROFESSIONAL IN TRANSPORTATION
Toronto,ON
Summary
Highly effective and dependable TTC professional with transportation and clerical experience in administrative support and customer service.
Successful at managing multiple priorities with a positive attitude.
Goal oriented with success in developing and learning with diverse teams to achieve outstanding results.
Effective problem-solving skills emphasizing innovation and creativity.
Highly efficient planning, problem-solving, and communication skills. Willingness to take on added responsibilities to meet team goals.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Clerk
TORONTO TRANSIT COMISSION, TTC
TORONTO, ON
09.2019 - Current
- Manage daily operator scheduling for the Division including filling open work, logging report-ins/late-ins.
- Proactively assigning spare board operators to crew Accurately recorded off-duty crew assignment, overtime monitoring sheets, and crew value to ensure timely pay of the operations.
- Effectively manage dispatching of crews and shuttles, and notified delays or cancellation of service to Transit Control
- Manage filing of Occurrence reports, miscellaneous incident reports, and customer service communication reports Completed other duties assigned by management and designate.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment.
- Helped to remove barriers and accommodate employees (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
TRANSIT OPERATOR
TORONTO TRANSIT COMISSION
TORONTO, ON
08.2009 - 08.2019
- Operated streetcars and buses maintaining route schedule and ensuring safety of passengers.
- Reported delays, malfunctions, and accidents to control unit and directed passengers to safety during evacuations and emergencies.
- Assisted passengers with language barriers, accessibility needs and dealt with passenger's challenging temperaments in a calm and composed manner Knowledgeable of Bill 168 Occupational Health and Safety Act with respect to violence and harassment in the workplace and other matters.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
PRODUCTION MANAGER
ERIE MEAT PRODUCTS
Mississauga, ON
04.2002 - 07.2009
- Managed employee productivity to meet production targets, scheduled employee schedules, ensured quality assurance,
- Supervised employees’ adherence to safety protocols Supervised a dynamic team with diverse cultural backgrounds while treating all people equally with dignity and respect.
- Mentored employees to ensure their strengths are leveraged effectively and coached employees when improvement was needed.
- Ran and analyzed production reports detailing inventory, production output, machinery problems and repairs Identifies more efficient production methods that saved time Recognized for my contribution to workplace excellence, as the “go-to” person in the plant due to cross training, and due to problem solving skills.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Resolved issues quickly to maintain productivity goals
Education
High school diploma -
EASTERN HIGH SCHOOL OF COMMERCE
Toronto, ON 09.1997 - 06.2001
Skills
Technical skills
Word processing (Microsoft Word)
Spreadsheet (Microsoft Excel
Detailed oriented quality assurance and controlStrong organization and time management skillsCustomer service mindsetNatural leaderEmployee coachingDependableUnsurpassed work ethicOrganization and Time Management
Dependable and Responsible
Administrative support
Customer follow-up
Scheduling and calendar management
Database administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"RAISE YOU WORDS, NOT YOUR VOICE. IT IS THE RAIN THAT GROWS THE FLOWERS, NOT THUNDER."
RUMI
Timeline
Administrative Clerk
TORONTO TRANSIT COMISSION, TTC
09.2019 - Current
TRANSIT OPERATOR
TORONTO TRANSIT COMISSION
08.2009 - 08.2019
PRODUCTION MANAGER
ERIE MEAT PRODUCTS
04.2002 - 07.2009
High school diploma -
EASTERN HIGH SCHOOL OF COMMERCE
09.1997 - 06.2001