Haneet Kaur
Halifax
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DEPARTMENT MANAGER
WALMART
03.2022 - Current
- Delegate, assist and follow-up on completion of task assigned to team
- Contributes to safe, clean and hazard free work environment through adherence to Company policy and procedures, including completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris
- Analyzing sales data, identifying trends, and implementing strategies to increase revenue
- As department manager, responsible for providing excellent customer service and ensure that customers are greeted warmly, their questions are answered promptly, and their shopping experience is enjoyable
- Responsible for managing team of associates, which involves supervising and train them to perform their duties effectively.
ACCOUNTING ASSOCIATE (PART-TIME)
WALMART
03.2022 - 02.2023
- Maintained financial records for ensuring accuracy and completeness of financial records, including accounts payable and accounts receivable
- Performed various bookkeeping tasks, such as posting journal entries, reconciling bank statements, and maintaining general ledger
- Analyzed financial data and prepare reports on key performance indicators, such as profitability and liquidity ratios
- Resolved customer concerns and complaints promptly and professionally, ensuring customer satisfaction and loyalty.
PAYROLL SPECIALIST
HAIKU SOLUTIONS
12.2018 - 08.2021
- Maintained detailed payroll records, including employee information, earnings, deductions, and hours worked, to support auditing and reporting requirements.
- Responded to employee inquiries regarding payroll, benefits, and taxes promptly and professionally, providing assistance and resolving issues as needed.
- Stayed informed about changes in payroll regulations, tax laws, and industry best practices, and updated payroll systems and procedures accordingly to ensure compliance.
- Collaborated with human resources and accounting departments to coordinate payroll processes, data sharing, and reporting, supporting organizational goals and initiatives.
- Identified and resolved payroll discrepancies, errors, and issues promptly, investigating root causes and implementing corrective actions to prevent recurrence.
- Assisted in implementation, maintenance, and upgrades of payroll processing systems and software, testing system updates and enhancements for functionality and accuracy.
Customer Service Representative
Axis Bank
05.2014 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped clients managed their accounts and products.
- Took ownership of client issues, demonstrating accountability and ensuring prompt resolution.
- Demonstrated client-first approach by consistently putting myself in client's shoes, fostering stronger relationships and trust.
Education
Post Graduation Diploma - Business Management
CAPE BRETON UNIVERSITY
Canada05.2023
Bachelor of Technology - Computer Science
KURUKSHETRA UNIVERSITY
India06.2014
Skills
- Problem solving and decision making
- Communication and interpersonal skills
- Adaptability and flexibility
- Empathy
- Active listener
- Financial Products
- Standards Compliance
- Transaction Services
- Reporting and Presentation
- Conflict Resolutions
- Technology proficiency
- Attention to detail
- Multitasker
- Excel
- Customer Service
- Problem-Solving
- Digital Literacy
Certification
- CX-CUSTOMER EXPERIENCE MANAGEMENT
- CUSTOMER SERVICE EXCELLENCE(CSE) LEVEL-1 CERTIFICATE
Awards
- Honored for contributions to process improvement and efficiency in payroll processing, Haiku Solutions 2020.
- Recognized as a Shining star of the year, Walmart 2023.
Timeline
DEPARTMENT MANAGER
WALMART
03.2022 - Current
ACCOUNTING ASSOCIATE (PART-TIME)
WALMART
03.2022 - 02.2023
PAYROLL SPECIALIST
HAIKU SOLUTIONS
12.2018 - 08.2021
Customer Service Representative
Axis Bank
05.2014 - 12.2017
Post Graduation Diploma - Business Management
CAPE BRETON UNIVERSITY
Bachelor of Technology - Computer Science
KURUKSHETRA UNIVERSITY
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