HANEESHA PANJWANI
Toronto,Ontario
Summary
Results-driven Sales and Marketing professional with a creative mindset and a track record of success in developing fresh sales tactics, evaluating campaign performance, and delivering weekly reports. Seeking opportunities to leverage customer service, sales, and marketing skills to drive business growth, revenue increase, and profitability. Bringing strong problem-solving abilities and a creative approach to future endeavors.
Overview
4
4
years of professional experience
Work History
Banking Advisor
Royal Bank of Canada
12.2022 - Current
- Proactively engaged with clients, resulting in an increase in sales and referral opportunities
- Maintained a track record of over 70% customer satisfaction through strong relationship management and prompt resolution of client concerns
- Successfully managed a portfolio of clients, leading to a 20% reduction in escalations and complaints
- Implemented proactive communication strategies, achieving 60% client retention and improvement in overall satisfaction.
Sales Associate
Mobile Snap TEC
03.2022 - Current
- Acknowledged by supervisors for personable and composed handling of emergency calls and situations
- Conducted 50+ daily sales calls, promoting new phone models and Koodo plans
- Collaborated with retail representatives to achieve a 65% sales boost
- Trained and developed 5 sales associates in product knowledge, selling techniques, and company procedures
Digital Marketer
Facebook, Google
08.2022 - 01.2023
- Designed and executed campaigns in, and, Ads Manager, driving maximum ROI through data analysis and a 30% increase in conversions
- Assisted businesses in managing comprehensive PPC campaigns, boosting brand awareness and increasing organic click-through sales by
- Maintained Social Media pages, utilizing relevant hashtags, engaging stories, and posts to achieve a significant 85% boost in reach.
Social Media Coordinator
Brownie Point
05.2019 - 02.2022
- Proactively engaged with clients, resulting in a 45% increase in sales and referral opportunities
- Maintained a track record of customer satisfaction through strong relationship management and prompt resolution of client concerns.
Education
Post Graduate Certificate - Digital and Content Creation
York University
Post Graduate Certificate - Marketing Management
Seneca College of Applied Arts
Bachelor of Business Administration - Marketing
Maeer's MITSOM College
Skills
Client Counseling
Customer Service
Lead Generation
Sales Expertise
Customer Needs Assessment
Customer Retention Strategies
Social Media Management
Facebook and Instagram Ads
Closing Sales
Accomplishments
- CERTIFICATIONS: HubSpot: Social Media Certification LinkedIn Learning: Introduction to Excel Formatting| Science of Sales Google: Fundamentals of Marketing| Google Ads Certification Hootsuite: Social Marketing Certification Systems & Tools: CRM (Salesforce) & Microsoft Products: Word, Excel, PowerPoint, Outlook| Design Tools: Adobe, Canva| Facebook & Google Ads Manager| Google Publisher & Google Analytics| Moz Planner & SEMRush
Timeline
Banking Advisor
Royal Bank of Canada
12.2022 - Current
Digital Marketer
Facebook, Google
08.2022 - 01.2023
Sales Associate
Mobile Snap TEC
03.2022 - Current
Social Media Coordinator
Brownie Point
05.2019 - 02.2022
Post Graduate Certificate - Digital and Content Creation
York University
Post Graduate Certificate - Marketing Management
Seneca College of Applied Arts
Bachelor of Business Administration - Marketing
Maeer's MITSOM College
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