Haneesh Thakur
Burnaby,BC
Summary
Results-driven technical professional with 4+ years of experience in customer-facing roles within SaaS and cloud-based environments, currently working at Global Relay. Strong expertise in API integrations, cloud technologies, and enterprise implementations, with growing specialization in cybersecurity-focused solutions. Proven ability to bridge technical and business needs, support pre-sales and post-sales engagements, and deliver value-driven solutions to clients. Adept at stakeholder management, technical consulting, and driving customer success across complex environments.
Overview
6
6
years of professional experience
Work History
Senior Implementation Engineer
Global Relay
04.2025 - Current
- Lead technical onboarding and implementation of enterprise SaaS communication compliance solutions for global clients.
- Act as a key liaison between clients, engineering, and product teams to ensure seamless delivery and alignment with business goals.
- Supported pre-sales teams with technical insights, feasibility assessments, and solution recommendations that informed client decisions.
- Delivered client-facing technical sessions that translated complex architectures into actionable business value.
- Troubleshoot and resolve complex integration issues involving APIs, cloud systems, and third-party platforms.
- Contributed to process improvements and scalable implementation frameworks that enhanced overall customer experience.
Intermediate Implementation Engineer
Global Relay
07.2024 - 04.2025
- Led high-complexity client implementations and integrations.
- Gathered requirements and designed integration solutions.
- Designed innovative solutions to meet client technical requirements.
- Managed project timelines and coordinated resources for successful deployments.
- Developed methods for monitoring system performance metrics in real time.
Junior Implementation Engineer
Global Relay
07.2022 - 07.2024
- Supported deployment of cloud-based archiving and compliance solutions across multiple enterprise clients.
- Collaborated with stakeholders to gather requirements and configure solutions aligned with security and compliance needs.
- Assisted in technical discovery sessions and contributed to solution design documentation.
- Built strong client relationships by providing ongoing technical support and guidance post-implementation.
Activation Specialist II
Shaw Communications
01.2020 - 07.2022
- Managed provisioning and activation of telecom and network services for enterprise customers.
- Diagnosed and resolved network-related issues, ensuring minimal downtime and optimal performance.
- Worked closely with cross-functional teams to deliver reliable connectivity solutions.
- Developed strong foundational knowledge in networking, troubleshooting, and customer service.
Education
Diploma - Computer Science
Douglas College
Skills
- Data Integration
- System Interfaces
- Cloud Platforms
- SaaS Platforms
- Hybrid Architectures
- API Integrations
- Data Flow Design
- Project Lifecycle
- Stakeholder Management
- Vendor Management
- Technical Leadership
- Testing
- Technical presentations
- Code Reviews
- Client engagement
Timeline
Senior Implementation Engineer
Global Relay
04.2025 - Current
Intermediate Implementation Engineer
Global Relay
07.2024 - 04.2025
Junior Implementation Engineer
Global Relay
07.2022 - 07.2024
Activation Specialist II
Shaw Communications
01.2020 - 07.2022
Diploma - Computer Science
Douglas College