HANEEN SABRA
Ottawa
Summary
People- and operations-focused professional with 8+ years of experience in nonprofit and mental health sectors. Skilled in onboarding support, data management, and internal communication within regulated environments. Proficient in CRM and HRIS tools (Salesforce, ADP) with strong organizational and communication skills. Currently building BambooHR expertise to transition into a full-time HR Coordinator role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator, Client Development
Mental Health Commission of Canada
03.2022 - Current
- Coordinated 200+ training and mental health service requests monthly with Salesforce CRM for national clients, improving satisfaction through tailored support and responsive inquiry management.
- Revamped the hiring process by interviewing 3 candidates and onboarding my replacement 2 weeks ahead of schedule, ensuring seamless coverage during maternity leave. Supported recruitment by screening applicants, coordinating interviews, and completing full onboarding of temporary staff.
- Utilized ADP HRIS and Salesforce CRM to support employee and client data entry, reporting, and documentation accuracy.
- Developed 3 comprehensive manuals to streamline project transitions, reducing onboarding time for successors and improving knowledge retention.
- Facilitated over 10 cross-departmental virtual meetings weekly to enhance communication and collaboration.
- Managed licensing renewal projects, improving participant registration workflows for 200+ organizations—demonstrating skills relevant to benefits administration and compliance tracking.
- Assessed RFPs for eligibility and alignment with organizational goals; prepared detailed charts and summaries to inform management decisions.
Administrative Assistant
Coldwell Banker First Ottawa Realty
01.2019 - 03.2022
- Revamped recordkeeping processes, improving efficiency and accuracy while successfully onboarding new real estate agents through comprehensive training resources.
- Optimized calendar management, coordinating over 50 appointments weekly and ensuring 100% compliance with file and message tracking protocols.
- Streamlined management of 500+ internal transaction files, enhancing document accessibility and team productivity.
- Led orientation and ongoing training for 5 junior administrative staff, increasing onboarding efficiency and strengthening internal communications.
Education
Advanced Diploma - Child and Youth Counseling
Algonquin College
Bachelor of Arts - Psychology
Queen's University
01.2021
Skills
- Salesforce CRM
- ADP HRIS
- BambooHR (in progress)
- Microsoft 365 (Excel, Outlook, Word, Teams)
- Zoom, Google Suite
- Program & Training Coordination
- Onboarding & Licensing Support
- Stakeholder Communication
- Scheduling & Calendar Management
- Bilingual: English & Arabic (Learning French)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Certification
- Crisis Intervention Training Certificate
- Completed Human Resources: Understanding HR Systems Features and Benefits — LinkedIn Learning
- The Working Mind & Mental Health First Aid Training
Timeline
Coordinator, Client Development
Mental Health Commission of Canada
03.2022 - Current
Administrative Assistant
Coldwell Banker First Ottawa Realty
01.2019 - 03.2022
Bachelor of Arts - Psychology
Queen's University
Advanced Diploma - Child and Youth Counseling
Algonquin College