Haneen Basman
Mississauga
Summary
Operations Manager with proven expertise in streamlining processes, enhancing productivity, and strengthening team performance. Skilled in strategic planning, project management, and cross-functional coordination, driving efficiency and organizational success.
Overview
7
7
years of professional experience
Work History
Operation Manager
The Address Investment
03.2021 - 07.2025
- Manage day-to-day office operations, including ordering supplies, coordinating office mail and couriers, and maintaining a clean, organized workspace
- serve as the first point of contact for internal and external communications to the CEO
- handle confidential information with a high degree of discretion
- Assist with planning and coordinate team events, meetings, and internal communications.
- Manage Executive calendars (CEO, COO, CFO).
- review invoices, track expenses, and support reporting and reconciliation
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency
- Partner closely with HR Business Partners and Talent Acquisition to support onboarding and offboarding logistics—ensuring a welcoming, informative, and brand-aligned experience for every team member.
- Kept current with industry trends and best practices to stay competitive
Senior Operations Specialist
Mountain View
09.2020 - 02.2021
- Led end-to-end operations, aligning daily processes with business strategy to achieve efficiency and profitability.
- Managed and optimized CRM system, improving customer engagement tracking and pipeline visibility.
- Built and automated Excel reports (dashboards, KPIs, forecasting) to support data-driven decision-making.
- Designed professional presentations and visual materials using Canva to improve internal communication
- Coordinated across sales, finance, and HR to ensure smooth cross-departmental collaboration.
- Oversaw compliance and risk management initiatives, safeguarding business continuity.
- Scheduled work assignments and deadlines for administrative staff
Operation Executive
B2B For Investment & Real Estate Marketing
02.2020 - 09.2020
- Assisted in daily business operations, ensuring smooth coordination across departments.
- Entered and updated data in CRM systems to maintain accurate customer and sales records.
- Prepared basic Excel spreadsheets and reports to support tracking of sales, expenses, and inventory.
- Provided administrative support including scheduling, filing, and document preparation.
- Communicated with team members to follow up on tasks and ensure timely completion.
- Supported process improvements by suggesting ideas and helping implement small changes.
- Learned operational tools and procedures quickly, contributing to team productivity.
Architectural Technologist
CHAPI CHAPO DESIGN
05.2018 - 12.2019
- Designed various diagrams using SketchUp and AutoCAD.
- Created several hotel room design variations for engineers' and architects' assessment.
- Directed project team in the creation of RFP documents for various construction projects.
- Verified data from the senior architect and manufacturers to enhance working drawings.
Education
Architectural Technology -
Humber College
Toronto, ON01-2018
Associate of Applied Science - General Arts And Science
Humber College
Toronto01-2014
Skills
- Operations management & process optimization
- Strategic planning & KPI tracking
- Budgeting & cost control
- Team leadership, training & development
- Cross-functional collaboration
- Advanced Excel & data reporting
- Risk management & compliance
- Problem-solving & decision-making
- Strong communication & time management
Timeline
Operation Manager
The Address Investment
03.2021 - 07.2025
Senior Operations Specialist
Mountain View
09.2020 - 02.2021
Operation Executive
B2B For Investment & Real Estate Marketing
02.2020 - 09.2020
Architectural Technologist
CHAPI CHAPO DESIGN
05.2018 - 12.2019
Architectural Technology -
Humber College
Associate of Applied Science - General Arts And Science
Humber College
Similar Profiles
Allaa OmarAllaa Omar
Sales Manager at The Address InvestmentSales Manager at The Address Investment
Haneen BasmanHaneen Basman
Operation Manager at The Address InvestmentOperation Manager at The Address Investment
Tariq MemonTariq Memon
Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)
DAVID GEOFREYDAVID GEOFREY
IT Administrator at Kronis, Rotstzain, Margles, Cappell LLP (KRMC)IT Administrator at Kronis, Rotstzain, Margles, Cappell LLP (KRMC)
JASKARANDEEP SINGHJASKARANDEEP SINGH
Digital Print Operator at DCMDigital Print Operator at DCM