Haneen Basman
Cairo,Egypt
Summary
Strategic Operations Head with a proven record of optimizing productivity and enhancing profit margins. Renowned for exceptional leadership in operational efficiency and process streamlining, driving teams to consistently meet and exceed goals. Core competencies include strategic planning, project management, and team coordination, ensuring organizational excellence and growth.
Overview
7
7
years of professional experience
Work History
Operation Manager
The Address Investment
Cairo, Egypt
03.2021 - Current
- Designed comprehensive business plans to guide strategic decisions
- Kept current with industry trends and best practices to stay competitive
- Reduced operational risks through collaboration with team members to evaluate performance
- Applied problem-solving abilities to enhance client satisfaction
- Partnered with team leaders for audit quality assurance
- Enhanced workflow by coordinating efforts across multiple departments
- Built client relationships and strategized to fulfill customer service goals
- Ensured a positive work environment by managing conflicts successfully
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency
- Applied quality assurance procedures to maintain company benchmarks
Operations Specialist
Mountain View
Cairo, Egypt
09.2020 - 02.2021
- Reviewed current policies and procedures to assess their efficiency
- Analyzed statistical data and reports to identify areas of improvement in operations
- Offered expertise on effective operational techniques
- Analyzed and documented business requirements for data analysis projects
- Managed inventory levels through data analysis and forecasting techniques
- Scheduled work assignments and deadlines for administrative staff
Operation Executive
B2B for Investment & Real Estate Marketing
Cairo, Egypt
02.2020 - 09.2020
- Provided administrative support for area managers
- Assisted in preparing bidding presentations for future costumers
- Tracked all request for information (RFI) with customer during bidding & execution stage
- Worked on Customer relationship management system and do all the follow ups
- Prepared different procurement agreements & purchase orders
- Prepared and maintained weekly/ monthly reports & tracking projects' progress including schedule, budget, and forecasting
- Coordinated and maintained meeting minutes, actions, and change requests notices
Architectural Technologist
CHAPI CHAPO DESIGN
Toronto, Canada
05.2018 - 12.2019
- Created diagrams, schematics, layouts, and drawings using SketchUp and AutoCAD.
- Assisted the estimation team in preparing the bill of quantities using AutoCAD as a tool
- Prepared multiple versions of hotel room designs for engineers' and architects' review
- Coordinated and assisted the project team in preparing requests for proposal (RFP) documents for multiple building projects
- Obtained and checked information from the senior architect and manufacturers for supplementing the working drawings
Education
Architectural Technology -
Humber College
Toronto, ON, Canada01.2018
Skills
- Strategic planning
- Operational efficiency
- Data analysis
- Project management
- Numerical Problem Solving
- Quality assurance
- Client relationship management
- Team collaboration
- Conflict resolution
- Performance evaluation
- Recruitment
- Adaptability
- Problem-solving aptitude
Timeline
Operation Manager
The Address Investment
03.2021 - Current
Operations Specialist
Mountain View
09.2020 - 02.2021
Operation Executive
B2B for Investment & Real Estate Marketing
02.2020 - 09.2020
Architectural Technologist
CHAPI CHAPO DESIGN
05.2018 - 12.2019
Architectural Technology -
Humber College
Similar Profiles
Allaa OmarAllaa Omar
Sales Manager at The Address InvestmentSales Manager at The Address Investment
Tariq MemonTariq Memon
Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)
ANUPAM VANDU KOTTAYATANUPAM VANDU KOTTAYAT
Night Auditor at The Address Citywest HotelNight Auditor at The Address Citywest Hotel