Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Hanee Patel

Calgary,Alberta

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Subway
06.2021 - 01.2024
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Pharmacy Assistant

Lakefront Medical Pharmacy And Other Pharmacy
01.2020 - 01.2023
  • Blister packaging ● Performs all aspects of the technical act of dispensing ● Establishes and maintains patient profiles, and scans and files patient records ● fill ware software ● Answers phones and checks IVR voicemail messages ● Provides customer assistance with merchandise on the sales floor and at the cash register ● Checks emails and responds accordingly ● Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately ● Performs inventory-related tasks ● Enters and reconciles invoices/credits and maintains shrink logs ● Utilizes wholesaler websites for various functions ● Assists with dispensary paperwork as directed ● Maintains store standards and conditions
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.

Education

Advanced Diploma - Biotechnology With Forensic Science

Flaming Collage
Peterborough, ON
09.2019

Bachelor of Science - Pharmacy

Gujrat Technological University
India
06.2015

Skills

  • Client Relations
  • Quality Control
  • Cross-Functional Collaboration
  • Product and service knowledge

Analytical Thinking

Mathematical calculation

Fill ware software

Team work

Customer Service Excellence

Workload Prioritization

Exceptional Communication

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

injection and immunization certificate

Timeline

Customer Service Representative

Subway
06.2021 - 01.2024

Pharmacy Assistant

Lakefront Medical Pharmacy And Other Pharmacy
01.2020 - 01.2023

Advanced Diploma - Biotechnology With Forensic Science

Flaming Collage

Bachelor of Science - Pharmacy

Gujrat Technological University

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Hanee Patel