Handynora Achiaa
Brampton,Ontario
Summary
Customer service representative with over 3 years experience. Excels in fast paced, Changing work environments. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and abilities. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Zenith Bank
11.2021 - 11.2023
- Trained staff on operating procedures and company services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Store Sales Associate
Melcom Ghana Limited
10.2019 - 11.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built strong relationships with customers through personalized assistance and follow-up communication.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Maintained a clean and organized store environment to enhance customer experience.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Education
General Science
Ekumfi T.I Ahmadiya SHS
Cape Cost , Ghana 09.2019
Skills
- Meeting Sales Goals
- Customer Service
- Security Practices
- POS system operations
- Teamwork
- Problem-Solving
- Cash Handling
- Positive Customer Engagement
Languages
English
Timeline
Customer Service Representative
Zenith Bank
11.2021 - 11.2023
Store Sales Associate
Melcom Ghana Limited
10.2019 - 11.2021
General Science
Ekumfi T.I Ahmadiya SHS
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