Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Handeep Kaur

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Service Representative

Lynden Logistics
01.2023 - 01.2024
  • Enhanced client satisfaction by efficiently addressing and resolving account-related issues
  • Streamlined internal processes for improved efficiency and increased productivity within the team
  • Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success
  • Managed a diverse portfolio of accounts, ensuring timely delivery of services and accurate billing practices.

CUSTOMER CARE ASSOCIATE

Accuristix
04.2022 - 12.2022
  • Collaborated with cross-functional teams to identify areas of improvement in the customer experience journey
  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards
  • Reduced response time for customer inquiries by implementing new ticketing systems and processes
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.

Administrative operational support

Metro Logistics
09.2020 - 03.2022
  • Improved communication between departments, resulting in better collaboration and overall productivity
  • Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality
  • Played a key role in event planning and execution, contributing to the success of various company events and functions
  • Managed filing system, entered data and completed other clerical tasks.

Administrative ASSITANT

Multi-Risk Insurance Brokers
09.2018 - 09.2020
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Processed customer orders accurately and within agreed timeframes to meet service standards
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

RECRUITER

Employal
02.2017 - 08.2018
  • Administered employee benefits programs and assisted with open enrollment
  • Coordinated implementation of people-related services, policies and programs through departmental staff
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Education

Post Graduate Diploma - Cyber security and Computer Forensics

Lambton College

Bachelors - Computer Applications

Punjabi University

Skills

  • Performance Tracking
  • Client Relationship Building
  • Cross-selling expertise
  • Financial Literacy
  • CRM software knowledge
  • Customer Service
  • Computer Skills
  • Customer Relations
  • Microsoft Office
  • Data Entry
  • MS Office
  • Administrative and Office Support

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

Data Analytics

Timeline

Account Service Representative

Lynden Logistics
01.2023 - 01.2024

CUSTOMER CARE ASSOCIATE

Accuristix
04.2022 - 12.2022

Administrative operational support

Metro Logistics
09.2020 - 03.2022

Administrative ASSITANT

Multi-Risk Insurance Brokers
09.2018 - 09.2020

RECRUITER

Employal
02.2017 - 08.2018

Post Graduate Diploma - Cyber security and Computer Forensics

Lambton College

Bachelors - Computer Applications

Punjabi University

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Handeep Kaur