Years of Customer Service
Hanbo Li
San Jose
Summary
Dynamic barista with proven expertise at Milk Tea Lab, excelling in cash handling and staff management. Recognized for fostering customer loyalty through personalized service and mentoring new hires. Adept at maintaining cleanliness standards and ensuring food safety compliance, contributing to a positive and efficient work environment.
Diligent customer service with proven history of overseeing daily operations and ensuring smooth workflow. Successfully led teams, handled customer inquiries, and maintained high standards of service quality. Demonstrated leadership and problem-solving skills in fast-paced environments.
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.
Overview
6
6
Work History
Barista Shift Lead
Milk Tea Lab
07.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Shift Leader
Ikes Love and Sandwiches
08.2021 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Customer Service Representative
An acupuncture clinic
08.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Monta Vista High School
Cupertino06-2017
Skills
- Specialized barista skills
- Cleanliness standards
- Supply ordering
- Food safety compliance
- Critical thinking
- Staff management
- Task delegation
- Food and beverage service
- Data entry software
- Opening and closing procedures
Customer service
Active listening
Data entry
Customer relations
Problem resolution
Relationship building
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Animal Care
- Food Tourism
Timeline
Barista Shift Lead
Milk Tea Lab
07.2023 - Current
Shift Leader
Ikes Love and Sandwiches
08.2021 - 12.2024
Customer Service Representative
An acupuncture clinic
08.2019 - 01.2020
High School Diploma -
Monta Vista High School
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