Hanan Sarwar
Hamilton
Summary
Customer service professional with a strong background in phone sales and customer relations. I am a self motivated person, with a strong belief in individual responsibility. I excel in work environments that reward a "way above average" attitude, as this is my only setting in work and in life.
Overview
9
9
years of professional experience
Work History
Rental Sales Representative
Ryder Truck Rental
05.2021 - 10.2023
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Placed sales calls and handled sales for incoming customer calls.
- Managed logistics for existing and new customers to ensure maximum rental time on existing fleet
Customer Service / Title officer
First Canadian Title
07.2016 - 09.2020
- Handled inbound and outbound calls dealing with lawyers, mortgage brokers and lending contacts to fund mortgage transactions
- Processed sales of title insurance policies
- Ensured service standards were met by following up with clients, and handling escalated files
- Consistently scored high on customer experience surveys
- Navigated company software quickly and efficiently
Inside Sales Representative
S&P Data
04.2015 - 09.2015
- Handled inbound calls from customers to assess their phone plans, and sell upgraded plans and cell phones
- Processed and shipped orders, as well as updating customers on their order status
- Called existing customers with potential upgrades to their outdated phone plans
Inside Sales Representative
Expert Global Solutions
04.2015 - 08.2015
- Handled inbound calls from customers to assist with booking appointments, discussing coverages, and selling insurance on HVAC equipment
- Exceeded daily quota for sales on HVAC insurance consistently
- Dealt with customer billing issues, de-escalated cancellations, and filled reports about billing issues
Education
General Educational Development -
St. Thomas More Catholic Secondary School
04.2014
Skills
- Computer Knowledge
- Phone Demeanor
- Microsoft Office Programs
- Quick Learner
- Salesforce
- Customer Service
- Contract management
- Sales
- Customer service expertise
- Financial acumen
- Lead conversion
Languages
English
Urdu
Punjabi/Hindi
Timeline
Rental Sales Representative
Ryder Truck Rental
05.2021 - 10.2023
Customer Service / Title officer
First Canadian Title
07.2016 - 09.2020
Inside Sales Representative
S&P Data
04.2015 - 09.2015
Inside Sales Representative
Expert Global Solutions
04.2015 - 08.2015
General Educational Development -
St. Thomas More Catholic Secondary School
Similar Profiles
Colton GallagherColton Gallagher
Operations Supervisor at Ryder Truck RentalOperations Supervisor at Ryder Truck Rental
Daniel BrownDaniel Brown
Field Supply Manager (Fsm.) at Ryder Truck RentalField Supply Manager (Fsm.) at Ryder Truck Rental
Kenneth NikolaiKenneth Nikolai
Technician at Ryder Truck RentalTechnician at Ryder Truck Rental