Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hanan Miiti

Calgary,Canada

Summary

Dedicated sociology student with a minor in Business, possessing intense research, data analysis, and communication skills. Experienced in customer service roles, demonstrating attention to detail, organization, and the ability to work independently and as part of a team. Proficient in Microsoft Office Suite and adept at building and maintaining relationships across diverse backgrounds.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Brick Distribution Centre
03.2022 - Current
  • Maintain detailed knowledge of shipping and receiving processes, demonstrating strong attention to detail
  • Efficiently manage multiple tasks, including customer assistance, payments, refunds, and call transfers
  • Utilize problem-solving skills to address customer inquiries and concerns

Supervision Assistant

Foundations for the Future Charter Academy Elementary School
10.2023 - 07.2024
  • Supervise students during outdoor activities, making sure the designated areas are left

clean

  • Address any behavioral problems in line with the school’s discipline policy
  • Record and report any unsafe student behavior, accidents, or issues with

facilities/equipment

Customer Service

Calgary Cabela's
05.2019 - 10.2023
  • Providing convenience and excellent service to customers in a curbside setting
  • Checking out customer's merchandise through the POS registers
  • Processed returns and provided information about national park pass
  • Communicating information to customers and other associates in a friendly manner

Tube Park Team Member/ Rental Shop Attendant

Winsport Canada
12.2018 - 03.2019
  • Greeted customers and always enforced safety regulations and rules of the hill
  • Consistently offered professional, friendly service and information to the guests
  • Assisted children with rental equipment fittings and explained how equipment should work
  • Worked as a part of a team in a high-volume customer service role

Community Organizer

ACORN Canada
07.2018 - 08.2018
  • Conducted data collection and entry using Microsoft Word and Excel
  • Performed online research and surveys to address internet affordability issues
  • Demonstrated strong communication skills while interacting with diverse populations

Education

Bachelor of Education - Mathematics Education

University of Calgary
Calgary, AB
04-2027

Bachelor of Arts - Sociology, Business

Mount Royal University
Calgary, AB
04-2025

High School Diploma -

Forest Lawn High School
06.2018

Skills

  • Advanced online research
  • Data analysis
  • Attention to detail
  • Organizational skills
  • Written communication
  • Verbal communication
  • Microsoft Office Suite
  • Google Workspace
  • Data entry
  • Customer relationship management
  • Problem-solving
  • Critical thinking
  • Independent work
  • Team collaboration
  • Active listening

Certification

  • First Aid & CPR/AED level C, 2023
  • Forest Lawn High School Mentorship Program, 2018
  • CIWA, 2014
  • Certificate of Leadership

Languages

Arabic
Professional Working
English
Native or Bilingual

Timeline

Supervision Assistant

Foundations for the Future Charter Academy Elementary School
10.2023 - 07.2024

Customer Service Representative

The Brick Distribution Centre
03.2022 - Current

Customer Service

Calgary Cabela's
05.2019 - 10.2023

Tube Park Team Member/ Rental Shop Attendant

Winsport Canada
12.2018 - 03.2019

Community Organizer

ACORN Canada
07.2018 - 08.2018

High School Diploma -

Forest Lawn High School
  • First Aid & CPR/AED level C, 2023
  • Forest Lawn High School Mentorship Program, 2018
  • CIWA, 2014
  • Certificate of Leadership

Bachelor of Education - Mathematics Education

University of Calgary

Bachelor of Arts - Sociology, Business

Mount Royal University
Hanan Miiti