HANAN LAMI BAKIR
Toronto,ON
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
2
2
years of professional experience
Work History
Marketing Assistant (remote Work)
LBM Company
05.2019 - 05.2020
- Reached out 100+ prospective customers daily via phone, email, face-to-face, that generated leads and contributed to new sales by 20%
- Compiled product, market, and customer data to generate informed sales and profit projections
- Solving Problems with the clients and sometimes with team members (team collaboration, interpersonal skills)
- Engaged customers in conversation by utilizing effective communication and rapport building skills
Customer Service & Marketing
Pecola Engineering Company
07.2018 - 10.2018
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed a diverse client portfolio, maintaining strong relationships and ensuring high levels of retention.
- Provided ongoing support to clients, ensuring timely resolution of any issues or concerns.
Education
Smart Serve, Ontario
11.2023
Diploma of Event Management (Bold) -
Centennial College
04.2024
Master of Business Administration (MBA) -
Asia Pacific University of Technology & Innovation (APU)
01.2022
BSc (Hons) In International Business Management (IBM) -
Asia Pacific University of Technology & Innovation (APU)
12.2020
Skills
- Business communications & Administrative office operations
- Receiving calls & emails professionally
- Problem Resolution
- Customer Consultation
- Microsoft Office
- Marketing and advertising
Languages
Arabic
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Somali
Native or Bilingual
Ethiopian
Native or Bilingual
Travels, reading, cleaning
- Traveling is my hobby because I love to discover new cultures and interesting people, which helps me improve my interpersonal skills. Based on geography, we meet people from various races and regions. It helps to understand their background and connect with them. This acquired skill helps when we work with a distributed global team. However, travelling makes me independent and builds my confidence. It's like food for the soul, which is necessary to de-stress and then get back to my day job with renewed vigour.
- Reading is one of my favorite things to do, especially when I travel to an island for vacation. it helps me to maintain my mindset and gain more knowledge.
- Cleaning is an essential part of my life. It helps me feel good and nice. Especially if I have a long or stressful day, I'll start cleaning wherever I am; it doesn't matter for me. people loves my help because most of the time I help them with cleaning as well.
Timeline
Marketing Assistant (remote Work)
LBM Company
05.2019 - 05.2020
Customer Service & Marketing
Pecola Engineering Company
07.2018 - 10.2018
Smart Serve, Ontario
Diploma of Event Management (Bold) -
Centennial College
Master of Business Administration (MBA) -
Asia Pacific University of Technology & Innovation (APU)
BSc (Hons) In International Business Management (IBM) -
Asia Pacific University of Technology & Innovation (APU)
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