Hanan Chahrour
Ottawa,ON
Summary
As a Housing Coordinator, I am deeply committed to making a meaningful impact by utilizing my skills to support individuals and families in need. I take pride in my exceptional organizational abilities, adeptness at managing multiple priorities, and effective coordination of resources to ensure that clients receive the support they truly deserve. With extensive experience in case management, I am dedicated to empowering diverse populations by connecting them with the necessary resources, support, and life skills required to achieve stability and independence. My ultimate goal is to foster meaningful collaborations and implement impactful strategies that enhance housing accessibility and improve outcomes for vulnerable individuals.
Overview
10
10
years of professional experience
Work History
Employment Specialist
Catholic Center for Immigrants
03.2024 - Current
- Assess, coach, and prepare clients for employment activities such as community placement, employment placement, employment development initiatives, and training.
- Successfully addressing the ongoing employment, educational, and training needs of clients from diverse socio-economic backgrounds or with special needs.
- Managed and coordinated the CCI YOUTH job fair in May and June 2024.
- Coordinated 22 events within 7 months with diverse employers and training institutions.
- The JSW workshop will focus on helping job seekers understand Canada's workplace culture and develop the soft and hard skills necessary to succeed.
- Demonstrating an understanding of the Employment Standard Act and the rights and responsibilities of employees and employers
- Providing problem-solving support and referrals to a variety of community agencies dealing with issues such as childcare and budgeting
- Identifying employment opportunities, developing job posters, marketing and distributing them as required, and working collaboratively with internal and external partners in the development and monitoring of individual service plans to facilitate the achievement of client employment goals.
- Collaborated with marketing teams to develop employer branding materials that attracted top talent.
- Developed comprehensive training programs for newcomer hires, resulting in increased productivity.
- Enhanced candidate experience by streamlining the application and onboarding process.
- Coordinated internship programs, fostering strong relationships between employers and stakeholders in educational institutions.
- Established positive working relationships with employers by demonstrating commitment to their workforce needs and advocating for our clients as valuable candidates.
- Monitored program outcomes and provided regular reports on progress toward established goals and objectives to the manager.
Settlement Councilor
Catholic Center for Immigrants
05.2016 - 03.2024
- As a settlement councilor, I am tasked with assisting clients in navigating various systems and settling in Canada
- This role has afforded me a unique perspective on the needs of government-assisted refugees and Asylum seekers
- Additionally, I possess relevant experience in other areas
- Workshops Delivery :
- Financial literacy explains and points out how to secure your financial identity
- Continuing education orientation session
- Provide information about the Refugee claim procedure and paperwork
- Orientation on employment communities and resources
- The importance of volunteering and gaining Canadian experience
- Supporting services programs within the community
- Research employment opportunities and trends
- Assessing the client's skills and determining the best job fit based on their goals
- Providing individualized, follow-along support to clients, including crisis intervention, job coaching, counselling, and job support groups to help maintain employment
- Providing support, direction, and issue resolution to applicants, post-graduate work permits, Express Entry (Canadian Experience Class) and Ontario Immigrant Nominee Program (International Student Stream) for International Students is desired
- Assessing applications to determine eligibility, helping job seekers to develop an Individual Plan for Employment (IPE) and providing case management services to job seekers, providing exceptional client service while ensuring satisfaction
- Knowledge of all applications according to immigration and citizenship regulations
- Responsible for opening new files for clients (Intake)
- Helped clients apply for Ontario work, child tax benefits, childcare subsidy, and City of Ottawa housing
- Reaching out to educational institutions providing settlement services to facilitate the settlement system processing through education and employment
- Responsible for efficiently resolving problems and delivering excellent client service
Clients Services Representative
Taxwise.Inc
03.2015 - 08.2015
- Accounts payable /receivable and expense control procedures, including disbursements, finance charges billings and purchase order invoicing
- Resourceful team player who builds trusting relationships with customers and colleagues
Education
Paralegal Studies Diploma -
Algonquin Career Academy
Ottawa, ON01.2023
Business Management Diploma -
Herzing College
Ottawa, ON01.2015
Business Management Diploma -
HBA College
Beirut , Lebanon 06.2006
Programming Skills Diploma -
AUCE
Beirut , Lebanon 06.2004
Skills
- Soft skills training
- Client advocacy
- Recruiting
- Utilization review
- Training coordination
- Case management
- Eligibility requirements
- Business operations
- Program planning
- Workforce development
- Referral coordination
- Resource development
- Employment law knowledge
- Job readiness evaluation
- Community collaboration
- Labor market analysis
- Individualized service planning
- Motivational strategies
- Career pathway guidance
- Networking strategies
- Problem-solving abilities
- Workplace safety
- Adaptability and flexibility
- Active listening
- Team building
- Training and mentoring
Training
- Immigrant and Refugee Mental Health Course for Settlement and Social Service Provider, CAMH, 2020
- Building Access & Equity for Im/migrants & Refugees with In/Visible Disabilities, OCASI, 2023
Timeline
Employment Specialist
Catholic Center for Immigrants
03.2024 - Current
Settlement Councilor
Catholic Center for Immigrants
05.2016 - 03.2024
Clients Services Representative
Taxwise.Inc
03.2015 - 08.2015
Paralegal Studies Diploma -
Algonquin Career Academy
Business Management Diploma -
Herzing College
Business Management Diploma -
HBA College
Programming Skills Diploma -
AUCE
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