Hanan Ali Abdi
Nanaimo,British Columbia
Summary
University student Multilingual: fluent in English, Swahili, and Somali, and can read Arabic Organized, and adapted to multi-tasking and working independently. Hard working Strong Ability in using QuickBooks, Microsoft Word and Excel.
Overview
6
6
years of professional experience
Work History
Sales Associate/Cashier
Old Navy - Wood Grove Mall
08.2023 - 03.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Canner
St Jean's Cannery & Smokehouse
03.2023 - 03.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Updating and posting weekly orders.
Associate
Dollarama downtown
12.2022 - 06.2023
- Handling cash/debit, Maintaining a clean and organized working environment, Placing back items on the right shelf.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided product price information to customers.
Cashier/Assistant Accounting Clerk
First pharmacy
01.2019 - 08.2021
- Packing drugs, Handling cash register, Guiding clients in making payments, Cleaning and organizing drug shelves, Checking expires, Time clocking in/out management, Writing supplier’s payment cheques, Calling suppliers for payments, Invoicing and collecting A/Receivables, Proper Filing and organizing documents, Reconciling Bank statements/Suppliers & Receivables, Monthly closing of files.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Worked with other associates to support cashiers and management needs.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Cashier/ Store worker
City supermarket
01.2018 - 01.2019
- Handling cash from clients, Cleaning shelves, Organizing and displaying items on the shelves, Keeping track of the items in the store and the system, Cleaning and organizing the store.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
Education
Emergency First Aid - Community Care -
St. John Ambulance Saint-Jean
Food Safety Certificate -
BC CARING ABOUT FOOD SAFETY
Bachelor of Business Administration -
Vancouver Island University
05.2024
Skills
- Team building
- Data Interpretation
- Written Communication
- Adaptability and Flexibility
- Attention to Detail
- Calm Under Pressure
- Customer Service
- Multitasking
- Dependable and Responsible
Volunteer Experience
Vancouver Island University Student Union, 09/2022
References
Available Upon Request
Hobbies and Interests
- Reading
- Photography
- Socializing with friends
- Exploring the city
Languages
English
Arabic
Swahili
Timeline
Sales Associate/Cashier
Old Navy - Wood Grove Mall
08.2023 - 03.2024
Canner
St Jean's Cannery & Smokehouse
03.2023 - 03.2024
Associate
Dollarama downtown
12.2022 - 06.2023
Cashier/Assistant Accounting Clerk
First pharmacy
01.2019 - 08.2021
Cashier/ Store worker
City supermarket
01.2018 - 01.2019
Emergency First Aid - Community Care -
St. John Ambulance Saint-Jean
Food Safety Certificate -
BC CARING ABOUT FOOD SAFETY
Bachelor of Business Administration -
Vancouver Island University
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