HANALEE MARCINKO
Symcor
Mississauga,ON
7
years of professional experience
Business systems professional with strong analytical skills and a results-driven mindset. Proven track record in optimizing system processes and enhancing operational efficiency. Adept at working collaboratively within diverse teams and adapting to dynamic environments. Skilled in data analysis, requirements gathering, and project management, ensuring reliable and scalable solutions.
Work History
Business Systems Analyst II
5 Months- Analyzed and documented business requirements to improve system functionality and user experience for stakeholders.
- Facilitated client workshops, validated requirements, and developed BRDs for medium to large scale projects, ensuring alignment with client needs.
- Collaborated with cross-functional teams to gather and document system specifications and transmission details, contributing to project clarity.
- Developed process maps and workflows to identify areas for improvement and operational efficiency gains.
- Conducted user acceptance testing to ensure solutions met business needs and quality standards.
Supervisor, Business Systems
1 Year 2 Months- Supervised Business Systems and project teams to enhance systems, improve processes, and resolve defects.
- Led the implementation and integration of online identity verification system to reduce fraud among credit applications.
- Collaborated with internal business units to translate business needs into actionable technical requirements for vendors.
- Participated in RFPs, demos, contract negotiation to select technological solutions that align with business goals and operational needs.
- Coordinated and documented SIT and UAT, ensuring test case creation, execution, and risk management.
- Completed monthly JSOX audits for user access, termination, and role permissions to ensure integrity of system access.
Specialist, Business Systems
1 Year 8 Months- Configured LOS workflows, decisioning logic, user role permissions, Credit/Funding queues, and third-party system integrations.
- Managed projects for system enhancements including used leasing, automatic lien registration, and bi-weekly leases to support organizational growth.
- Collaborated with internal and external stakeholders to draft, submit, and execute business requirement documents and SOW.
- Facilitated process flow mapping workshops to document existing and future business processes.
- Collaborated with internal and external stakeholders to create and execute comprehensive business requirement documents and statements of work.
- Fulfilled and assigned JIRA tickets for user access, latency, audits, defects, and general inquiries related to NCF systems.
Co-op, Business Systems
3 Months- Created, uploaded, and executed UAT test cases on JIRA for multiple systems and processes, reporting and retesting defects.
- Facilitated migration of customer and contract data from legacy contract management system to new system, ensuring data integrity during transition.
- Worked closely with internal business units and external vendors to investigate and resolve system defects in a timely manner.
- Collaborated with internal business units and external vendors to investigate and resolve system defects, enhancing overall system reliability.
- Developed and distributed standardized process documentation for new systems and enhancements, improving consistency in operational procedures.
Specialist, Financial Controls
8 Months- Facilitated company-wide transition from IFRS4 to IFRS17 by developing new journal entry and reporting templates.
- Submitted daily journal entries for write-offs, corrections, deposits, payments, and reversals using Oracle.
- Coordinated and led weekly Zoom meetings to update and debrief team on department progress.
- Documented and updated all daily tasks for Financial Controls department which allowed for seamless training of replacements.
- Performed monthly reconciliations of ERROR, Suspense, and Tax accounts and resolved non-current entries.
QA Analyst, Taxation
1 Year 7 Months- Validated Air Canada’s new website to confirm accurate calculation and charging of taxes on fares and ancillary fees.
- Analyzed UAT test results for customer purchases, exchanges, and refunds for local and international points of sale.
- Organized test case results in Excel to pinpoint errors and inconsistencies between legacy and new systems.
- Developed business requirement documents detailing scopes, diagrams, and functional requirements for system enhancements.
- Crafted business requirement documents including scopes, diagrams, and functional requirements for system enhancements.
Education
Bachelor of Business Technology Management - BBTM
- Minor in Leadership and Criminology
- GPA: 10.29 GPA (0-12 scale)
Skills
Certified Scrum Master
Requirements gathering
Attention to detail
Cross-functional collaboration
Gap analysis
Workflow Analysis
Process documentation
User acceptance testing
Software development life cycle
Solution implementation
Timeline
Business Systems Analyst II
Symcor
03.2026 - CurrentRead More
Supervisor, Business Systems
Nissan Canada Finance
01.2025 - 03.2026Read More
Specialist, Business Systems
Nissan Canada Finance
05.2023 - 01.2025Read More
Co-op, Business Systems
Nissan Canada Finance
09.2022 - 12.2022Read More
Specialist, Financial Controls
Sun Life Financial
08.2021 - 04.2022Read More
QA Analyst, Taxation
Air Canada
06.2019 - 01.2021Read More
Wilfrid Laurier University
Bachelor of Business Technology Management from BBTM
Read More