Hanah Joy Vertucio
RICHMOND,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
07.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Hospitality Management
Acsenda School of Management
2nd Floor, 666 Burrard St., Vancouver, BC V6C 2X807.2026
Bachelor of Science - Tourism And Hospitality Management
Lyceum of The Philippines University
Km. 541, Calamba, 4027 Laguna, Philippines10.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Clear Communication
Languages
English
Certification
Amadeus Ticketing Essentials Training 2021- Philippines
Amadeus Basic Reservations Essentials Certification 2020- Philippines
Timeline
Team Member
Tim Hortons
07.2023 - Current
Bachelor of Science - Hospitality Management
Acsenda School of Management
Bachelor of Science - Tourism And Hospitality Management
Lyceum of The Philippines University
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