Hanah Jamous
San Diego
Summary
Dedicated banquet server with 12 years of experience supporting high volume weddings, conferences, corporate events, and private parties. Strong background in plated dinner service, buffets, coffee breaks, all from set up through break down. Known for working efficiently, staying organizing, and providing attentive service while keeping events running smoothly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Server
Omni La Costa Resort & Spa
Carlsbad, CA
08.2014 - Current
- Exceptionally skilled in setting up buffets, coffee breaks, full table set ups, snack breaks, plated dinners
- Worked with banquet manager to coordinate event set up and schedule.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Provided exceptional service during high volume events, ensuring guest satisfaction and adherence to resort standards.
- Collaborated with team members to efficiently set up and break down banquet spaces for various functions.
- Assisted in inventory management by tracking supplies and placing orders as needed for events.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high quality service in a professional manner.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Server
Thai One On
Vista, CA
01.2014 - 08.2014
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Managed dining area, ensuring cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to streamline order delivery process.
- Trained new servers on menu items and service protocols for consistency.
- Oversaw daily operations, maintaining high standards of food safety and quality.
- Developed rapport with regular customers to enhance loyalty and experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
Hospitality
Mira Costa College
Oceanside, CAHigh School Diploma -
La Costa Canyon High School
Carlsbad, CA06.2014
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Adaptive problem solving
- Clear communication
- Safe food handling
- Relationship building
- Banquet equipment operation
Certification
- Food Handlers Card (California)
- RBS and TIPS certfied (California)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Banquet Server
Omni La Costa Resort & Spa
08.2014 - Current
Server
Thai One On
01.2014 - 08.2014
Hospitality
Mira Costa College
High School Diploma -
La Costa Canyon High School