Hana Tewelde
Calgary,AB
Summary
Extensive experience at Omedla Hotel and Zola Beauty Salon, enhancing guest experiences through exceptional service and guest relations, streamlining processes and improving customer satisfaction. Skilled in multitasking and maintaining high standards of service, demonstrating strong memory retention and critical thinking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hair Salon Receptionist and Hair Stylist
Zola Beauty Salon
Addis Ababa, Ethiopia And Asmara, Eritrea
03.2017 - Current
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Hotel Waiter
Omedla Hotel
Addis Ababa, Ethiopia
06.2022 - 06.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.with high work ethics and morals
Education
2 Years In College - Archeology
Harnet High School
Asmara, Eritrea.English Language
Asmara English School
Asmara, EritreaSkills
- Excellent organization skills
- Excellent memory retention
- Prioritizization of guest relations
- Ensuring guests recieve timely and thoughtful service
- Exceptional team work skills while working in a fast-paced environment
- Attention to detail
- Flexibility
- Critical and problem solving skills
Languages
English
Full Professional
Amharic
Native or Bilingual
Arabic
Professional Working
Tigrinya
Native or Bilingual
Certification
Helen Beauty Skill Training Institute Certificate: completed in 2023
Timeline
Hotel Waiter
Omedla Hotel
06.2022 - 06.2023
Hair Salon Receptionist and Hair Stylist
Zola Beauty Salon
03.2017 - Current
2 Years In College - Archeology
Harnet High School
English Language
Asmara English School