HANA MUSSAJI
Mississauga
Summary
Hardworking professional with demonstrated strengths in interpersonal skills, time management, and organization. Excellent verbal and written communicator with strong background building rapport and facilitating communication between managers, instructors, and employees. Evaluates diverse organizational environments to identify needs and devise strategic solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Learning and Development Consultant
Pitney Bowes
08.2023 - Current
- Authored course materials such as video scripts, participant guides and job aids.
- Consulted with individual business units to determine desired learning outcomes.
- Met organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses.
Instructional Designer and French Translator
Aga Khan Museum
01.2021 - 08.2023
- Developed and delivered new instructional products and programs for the appropriate clients
- Built relevant, forward-thinking instructional content based on direct research and interviews with subject matter experts
- Translated existing museum curriculum into French
Education Recruitment Consultant
Spirit of Math Schools
04.2022 - 06.2023
- Monitored employees through regular assessments and performance evaluations
- Developed and enhanced organizational systems, succession plans and charts
- Kept organization fully compliant with legal standards for EEO and ADA
Client Services Coordinator
Spirit of Math Schools
04.2020 - 09.2022
- Maintained meticulous electronic and physical filing systems with clients' records
- Relieved supervisors of customer relations burdens, triaging inquiries and handling many issues with no oversight
- Increased client satisfaction and loyalty through proactive check-ins via telephone or email
- Communicated with customers to provide account information
Education
International Baccalaureate Educator Certificate -
Western University
Toronto, ON05.2023
Bachelor of Education - undefined
Queen's University
Kingston, ON08.2022
Bachelor of Arts - French
Queen's University
Kingston, ON05.2021
Skills
- Microsoft Word
- Excel
- PowerPoint
- Project management
- Curriculum development
- Training planning
- Needs assessment
- Material preparation
- Resource allocation
Accomplishments
- Spearheaded the development of the Learning Pathways project in an effort to provide accessible training modules for employees across a multitude of roles.
- Collaborated with a team of 50 people in the development of the Warrior Mentorship Program.
- Runs our weekly SendTech Live webinar in front of audiences of up to 500 people.
- Developed an onboarding program from scratch for our Field Sales Reps by working in conjunction with Talent Acquisition, HR business partners, trainers, and Onboarding Specialists.
Certification
Certificate Program in Learning and Development, Toronto, ON, Built learning strategies to align training goals with business goals., Learned about the top competencies of an L&D professional., Designed, developed, and delivered learning interventions.
Languages
English
Native or Bilingual
French
Native or Bilingual
Hobbies and Interests
- Avid reader (285 books in 2022)
- Trinity College London certified Speech, Drama, and Communication skills teacher
- Hip-hop dancer
Details
Communication Skills, Customer Service, Bilingual, Employee Relations, Task Prioritization, Program Development, Client Management, Hardworking professional with demonstrated strengths in interpersonal skills, time management, and organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Interests
Avid reader (240 books in 2024), Trinity College London certified Speech, Drama, and Communication skills teacher, Hip-hop dancer
Timeline
Learning and Development Consultant
Pitney Bowes
08.2023 - Current
Education Recruitment Consultant
Spirit of Math Schools
04.2022 - 06.2023
Instructional Designer and French Translator
Aga Khan Museum
01.2021 - 08.2023
Client Services Coordinator
Spirit of Math Schools
04.2020 - 09.2022
Bachelor of Education - undefined
Queen's University
Bachelor of Arts - French
Queen's University
Certificate Program in Learning and Development, Toronto, ON, Built learning strategies to align training goals with business goals., Learned about the top competencies of an L&D professional., Designed, developed, and delivered learning interventions.
International Baccalaureate Educator Certificate -
Western University
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