HANA MOHAMED FAHIM

• NASM Certified Personal Trainer specializing in beginner-level strength and endurance coaching, offered through gym partnerships, run groups, and in-home sessions.
• Guided clients through proper form, warm-up, and cool-down, building confidence and consistency in their routine.
• Learned to manage session bookings, track progress, and build rapport — transferable to guest experience in hospitality roles.
• Led structured run group sessions focused on improving stamina, mobility, and motivation in a supportive, community-driven environment.

Assisted customers with style selections, size guidance, and fashion advice in a trend-driven retail environment.

Supported merchandising resets and product launches, helping reduce restock time by 17% through efficient backroom coordination.

Operated POS systems accurately, and managed exchanges, returns, and sales during peak retail hours.

• Contributed to a 20% increase in customer satisfaction scores (via internal surveys) through friendly, solutions-focused service, and strong product knowledge.

• Assisted in managing front-of-house operations in a trendy King West venue.
• Maintained a professional presentation while handling a fast turnover and a late-night crowd.
• Seamlessly transitioned between hosting and server assistant duties to support team flow.
• Managed reservations, waitlists, and special requests for large parties.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Communicated with kitchen staff regarding customer feedback or complaints.

• Delivered upscale service in a luxury entertainment dining venue, hosting 500+ guests nightly.
• Maintained composure and precision under high pressure during pre-show rushes.
• Upsold premium menu items, increasing average ticket size by 15%.
• Liaised with international clientele, ensuring personalized service, and discretion.
• Followed health safety guidelines when preparing and serving food products.

• Delivered elevated guest experiences in a luxury hospitality setting, ensuring personalized service and satisfaction for a high-volume clientele.
• Collaborated within a professional team to address workflow challenges.
• Proficiently organized and categorized files using Microsoft tools. Managed file, spreadsheet, and report coordination for the staff.
• Actively contributed to client events and engagements, fostering strong relationships.
• Assisted in comprehensive meeting support, including minute-taking, meeting room preparation, and document compilation for.