HANA LEE
Burnaby,BC
Summary
Dedicated and customer-focused professional with extensive experience in the service industry, including leadership roles as a Restaurant Supervisor and Motel Receptionist. Proven ability to deliver exceptional customer service while maintaining safety and operational efficiency. Skilled in conflict resolution, problem-solving, and creating a welcoming environment for diverse individuals. Seeking to apply my communication skills, cultural awareness, and safety-conscious mindset to deliver outstanding passenger experiences as a Flight Attendant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Sooda Korean BBQ
Burnaby, British Columbia
04.2023 - Current
- Ensured compliance with health and safety regulations at all times.
- Delivered exceptional customer experiences by promptly resolving complaints, and managing service quality.
- Trained and led a team to maintain high efficiency and seamless operations during peak hours.
- Supervised and trained a team of 12 servers, ensuring high service standards, and operational efficiency.
Motel Receptionist
Motel6
Korrobert, SK
12.2021 - 11.2022
- Provided courteous and professional service to international guests, showcasing cultural awareness and sensitivity.
- Handled guest concerns with empathy, demonstrating strong problem-solving, and conflict resolution skills.
- Maintained accurate check-in processes, and assisted with special requests to ensure guest satisfaction.
Education
Associate of Arts - Practical Music
Chungbuk Health & Science University
Korean02-2014
Skills
- Customer Service Excellence
- Problem-Solving and Conflict Resolution
- Team Collaboration and Leadership
- Compliance with Health and Safety Regulations
- Adaptability and Flexibility
- Attention to Detail
Other Experiences
- Australia Working Holiday 2017 APR ~ 2018 SEP
- New Zealand Working Holiday 2015 SEP ~ 2017 MAR
Languages
Korean
Native/ Bilingual
Certification
- Serving It Right Certification - Expires 2028
Certified to responsibly serve and manage alcohol consumption in compliance with British Columbia regulations.
Timeline
Restaurant Supervisor
Sooda Korean BBQ
04.2023 - Current
Motel Receptionist
Motel6
12.2021 - 11.2022
Associate of Arts - Practical Music
Chungbuk Health & Science University
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