Hana Hemadi
Edmonton
Summary
Highly skilled customer service representative with strong oral and written communication abilities. Encourages managers and analytical problem-solver. Adept at team building, leadership, and motivation, with a natural aptitude for building strong customer relationships. Demonstrates proficiency in independent decision-making and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building skills to enhance employee engagement and boost overall performance.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
H&H Advanced Auto
01.2021 - 08.2023
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed complex issues by scheduling repair appointments.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Server and Cashier
Cedar Sweets Restaurant and Catering
12.2021 - 04.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - Psychology, Sociology
University of Alberta
Edmonton, AB04-2025
Bachelor of Arts - Criminology, Psychology
Macewan University
01.2022
High School Diploma -
Japser Place High School
01.2020
Skills
- Verbal and written communication skills
- Problem Solving
- Teamwork and Collaboration Skills
- Professionalism
- Customer Service
- Time Management
- Leadership
- Cleanliness
- Conflict Resolution
- Adaptable
- Schedule management
- Complaint handling
- Appointment scheduling
- Payment processing
- Training and mentoring
Languages
American Sign Language
Elementary
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Server and Cashier
Cedar Sweets Restaurant and Catering
12.2021 - 04.2023
Customer Service Advisor
H&H Advanced Auto
01.2021 - 08.2023
Bachelor of Arts - Criminology, Psychology
Macewan University
Bachelor of Arts - Psychology, Sociology
University of Alberta
High School Diploma -
Japser Place High School
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