Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HANA HARDAN

IRVINE

Summary

Highly motivated college student with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Club Pilates
05.2023 - 09.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Planet Beauty
07.2022 - 12.2022
  • Solved customer challenges by offering relevant products and services
  • Engaged with customers to effectively build rapport and lasting relationships
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Prepared merchandise for sales floor by pricing or tagging
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Managed returns, exchanges and refunds in accordance with store policy.

Camp Counselor

Camp
06.2017 - 08.2020
  • Organized and explained rules for various team games and activities
  • Maintained knowledge of emergency procedures and identified hazards to camper safety
  • Wrote attendance and incident reports and submitted records to supervisors for review
  • Notified campers of activity and mealtime schedules and adhered to facility curfews
  • Addressed camper concerns and promptly resolved disputes
  • Communicated with parents and answered questions regarding camp prices and activities
  • Offered guidance in group and camp-wide activities
  • Attended staff meetings and relayed important information to campers
  • Checked on campers with medical needs or disease symptoms and communicated with nurses regarding treatment
  • Discussed rules, regulations, and work-related problems
  • Served as a mentor for the Counselors in Training (CITS).

Education

High School Diploma -

PORTOLA HIGH SCHOOL
IRVINE, CA

Bachelor of Science - Clinical Psychology

UC San Diego
La Jolla
06.2025

Skills

  • Customer and Service-Oriented
  • Teamwork and Collaboration
  • Time Management
  • Friendly, Positive Attitude
  • Team Leadership
  • Merchandising Knowledge
  • Sales
  • Cash Handling
  • Sales training
  • Problem-solving skills

Certification

CPR certified

Timeline

Sales Associate

Club Pilates
05.2023 - 09.2023

Sales Associate

Planet Beauty
07.2022 - 12.2022

Camp Counselor

Camp
06.2017 - 08.2020

High School Diploma -

PORTOLA HIGH SCHOOL

Bachelor of Science - Clinical Psychology

UC San Diego

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HANA HARDAN