Hana Gabremichael
QC
Summary
Proven salon owner with a focus on exceptional client satisfaction, effective communication, and team collaboration. Successfully resolved customer complaints while maintaining a welcoming environment.
Overview
23
23
years of professional experience
Work History
Hair Salon Owner
Self-employeed
Montreal, QC
04.2016 - Current
- Established and managed daily salon operations, ensuring exceptional client service and satisfaction.
- Developed marketing strategies to increase clientele and brand visibility in local community.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
SSENSE
SSENSE
Montreal, QC
06.2019 - 11.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ERA
ERA
Montreal, QC
02.2018 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hair Salon Manager
Self-employeed
Beirut - Lebanon
02.2003 - 11.2014
- Managed daily salon operations, ensuring seamless service delivery and customer satisfaction.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
Education
No Degree - Nursing Practice
CDI College
Montreal, QC2019
High School Diploma -
ETHIOPIA
ADDIS2004
Languages
English
Limited Working
Timeline
SSENSE
SSENSE
06.2019 - 11.2021
ERA
ERA
02.2018 - 04.2019
Hair Salon Owner
Self-employeed
04.2016 - Current
Hair Salon Manager
Self-employeed
02.2003 - 11.2014
No Degree - Nursing Practice
CDI College
High School Diploma -
ETHIOPIA