Hana Duale
Toronto,Canada
Summary
Performance-driven and action oriented high school student who is an effective team player and communicator. Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting. Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
Overview
4
4
years of professional experience
Work History
Volunteer
Toronto General Hospital
01.2025 - Current
- Volunteered at Toronto General Hospital, providing compassionate support to patients to enhance their comfort and emotional well-being.
- Primary responsibilities included overseeing the overall experience of patients and their families to ensure a welcoming and reassuring environment.
- Supported patients comfort and emotional well-being with friendly, compassionate care.
- Guided visitors through intake processes and hospital procedures.
- Ensured sanitization and infection control protocols were followed.
- Assisted staff in preparing patient rooms and monitored room readiness.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Usher
Reviving the Islamic Spirit (RIS) Retreat and Event
01.2024 - Current
- Volunteered as an usher at the 2024 Reviving the Islamic Spirit Retreat, ensuring a smooth and welcoming experience for all attendees.
- Assisted by helping attendees find seating and provided helpful guidance throughout the venue.
- Managed crowd flow and responded to attendee inquiries.
- Distributed event materials and maintained safety protocols.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smiles and provided friendly, knowledgeable service.
Usher
Pan American Food and Music Festival
01.2023 - Current
- Worked in the festival’s performance stages and assisted people with finding their seats.
- Assisted in welcoming guests by verifying their tickets and provided help to individuals with disabilities.
- Checked for non-permitted items and supported overall event security.
- Assisted guests with disabilities and ensured inclusive experiences.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
Part Time - Cast member
Cineplex Cinema
01.2022 - Current
- Provided fast and friendly service to guests at concession stands and box office.
- Ensured daily tasks were completed, including cleaning stations and managing inventory.
- Worked at multiple stations: floor, Outtakes, Melt (Starbucks unit), and concession.
- Prepared various Starbucks beverages efficiently and accurately at Melt station.
- Handled cash securely and processed transactions with attention to detail.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Volunteer
Humber River Hospital
01.2024 - 01.2025
- Volunteered at Humber River Hospital by assisting patients with feeling comforted and secure.
- My main tasks were to oversee the enjoyment of patients and families alike and their overall experience at the hospital.
- Assisted patients with comfort and reassurance during their hospital stay.
- Greeted and supported patients' families at the front entrance.
- Ensured surgical environments were secure and shadowed medical professionals.
- Promoted a positive and safe atmosphere for both patients and staff.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
ISNA HIGH SCHOOL
07.2025
Madresatul Banaat Almuslimaat High School
01.2023
Skills
- Customer Service & Guest Assistance
- Time Management & Multitasking
- Drink & Food Preparation
- Cash Handling & POS Systems
- Conflict Resolution
- Reliable & Punctual Team Member
- Effective Oral & Written Communication
- Adheres to Cleanliness & Safety Standards
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Accomplishments
- Achieved Leadership awards through effectively helping with overseeing daily tasks and school club activities consistently and efficiently during my leisure time.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed software and powerpoint training programs through IT opportunity events.
- Awarded Honor roll certificate throughout all 4 years of highschool.
- Achieved Ontario scholar award through the practice of maintaining a GPA Of 80 percent and above in all 4 years of high school.
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Volunteer
Toronto General Hospital
01.2025 - Current
Usher
Reviving the Islamic Spirit (RIS) Retreat and Event
01.2024 - Current
Volunteer
Humber River Hospital
01.2024 - 01.2025
Usher
Pan American Food and Music Festival
01.2023 - Current
Part Time - Cast member
Cineplex Cinema
01.2022 - Current
ISNA HIGH SCHOOL
Madresatul Banaat Almuslimaat High School
Areas Of Experience
- Customer Assistance
- MS Office
- Time Management
- Problem Solving
- Consistent
Education And Awards
- Rookie League Participant Award, Jays Care Association, 2019-01-01
- Madresatul Banaat Almuslimaat High School, 2021-01-01 to 2023-01-01, Awarded Imperial Scholar for academic excellence
- ISNA HIGH SCHOOL, 2023-01-01 to Present, Honour Roll recipient for three consecutive semesters