Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Hana Chazbey

Montreal,QC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the pharmaceutical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, growing businesses and a natural passion for the evolving market of pharmaceutical innovations. Detail-oriented and ressourceful team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmaceutical Support Associate

Medisca
11.2018 - Current
  • Customer Service
  • Supporting pharmacy staff in formulation inquiries in various aspects (chemical, technical, regulatory and clinical) through telephone and email communications
  • Manage and coordinating department databases and relaying relevant data to various departments
  • Coordinating clinical consultants between clients and pharmacists
  • Assist clients in the interpretation of scientific databases (interpreting standards and monographs of regulatory organizations such as USP, FDA, NAPRA, as well as technical files (Safety Data Sheets, Certificates of Analysis of raw chemical material))
  • Technical Writing
  • Perform scientific literature searches to support internal/external requests.
  • Assist with the development of annual student pharmacist compounding competitions; CAPSI and SPCC.
  • Formulation Review
  • Assist by providing preliminary research to formulation chemist on customized formula requests.
  • Assist with a final review in the formula customization process; review information on safety, efficacy, stability, clinical/therapeutic data, legal parameters, chemical interactions, mathematical calculations, etc.
  • Advise clients accordingly on formula revisions/updates.
  • Other tasks (lab related)
  • Verify and maintain chemical/equipment inventory for the non-sterile program.
  • Facilitate non-sterile programs, as required.
  • Stay up to date with FDA and USP/NAPRA regulations and revisions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Optimized resource allocation during peak hours by efficiently distributing tasks among available personnel.
  • Trained staff on operating procedures and company services.
  • Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
  • Delivered prompt service to prioritize customer needs.
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Pharmacy Technician

Jean Coutu
12.2015 - 03.2020
  • Create files for patients and ensure that all relevant information is available
  • Implement the patient’s prescription in his file and provide the best medicinal options for him personally and financially.
  • Resolve insurance issues and explain the prices to the patient.
  • Prepare the antibiotic liquid solutions, cream preparations, as well as other various liquid solutions (compounded formulations).
  • Receive, prepare and deliver prescriptions to retirement homes and elderly patients
  • Educate patients on the usage of devices (models of blood pressure monitors, glucose monitors, inhalers and mask inhale chambers to patients)
  • Be a translator for the pharmacists when there is a language barrier.
  • Receiving daily deliveries and updating inventory
  • Ensure that the patient’s demands are clear and make sure they get the best possible outcome for their financial and social situations.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Managed opening and closing duties for pharmacy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Developed and implemented improvements to pharmacy organization system.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Census Agent

Governement Of Canada
04.2016 - 08.2020
  • Ensured timely completion of assignments by effectively managing time and prioritizing tasks based on deadlines and workload.
  • Attended team meetings to develop job knowledge.
  • Participated in ongoing training sessions to stay current on census policies, procedures, and updates from the Census Bureau leadership team.
  • Maintained strict confidentiality of respondents'' personal information, adhering to federal privacy regulations and guidelines.
  • Provided clear explanations to respondents about the purpose of the census, increasing their understanding and willingness to participate.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
  • Adapted communication style to accommodate diverse populations within assigned territory, promoting inclusivity and respect during each interaction.
  • Consistently met or exceeded established performance metrics for data collection, time management, and accuracy in assigned territories.
  • Educated the public about the importance of census participation, answering questions and dispelling myths to encourage increased response rates.
  • Performed quality control checks on gathered data before submission to ensure accuracy and completeness of information collected.
  • Demonstrated excellent attention to detail while reviewing written questionnaires for proper completion by respondents.
  • Resolved conflicts or misunderstandings with respondents diplomatically, ensuring a positive experience for all parties involved.
  • Assisted colleagues facing challenges in their own case loads by offering support at problem-solving strategies based on past experiences.

Education

DESS en Développement du Médicament: Option Recherche Clinique -

Université de Montréal
02.2024

Certificat en Gestion des soins de la santé et des services sociaux -

Université de Montréal
05.2022

Bsc. Sciences in Biology -

Concordia University
01.2018

DEC Sciences de la Santé -

Collège Jean de Brebeuf
01.2015

High School Diploma -

College Regina Assumpta
01.2013

Skills

  • Sales Support
  • Cross-Functional Collaboration
  • Data Management
  • Call Metrics
  • Product and service knowledge
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Document and Records Management
  • Database Management
  • Work Prioritization
  • Customer Support
  • Quality Control

Accomplishments

  • Co-wrote the Human Gut Microbiota and Metabolic Disease manuscript published in Frontiers Publishing House for the Microbiology Section.
  • Created WOKE, an intersectional women’s safe space meeting group at the university level where educated women in various fields could share their experiences and discuss on devellopping relevant skill sets.

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working
Spanish
Limited Working

Certification

HarvardX through edX: HHP100: The Opioid Crisis in America

HarvardX through edX: 1962USRx: Prescription Drug Regulation, Cost and Access: Current Controversies in Context.

Timeline

Pharmaceutical Support Associate

Medisca
11.2018 - Current

Census Agent

Governement Of Canada
04.2016 - 08.2020

Pharmacy Technician

Jean Coutu
12.2015 - 03.2020

DESS en Développement du Médicament: Option Recherche Clinique -

Université de Montréal

Certificat en Gestion des soins de la santé et des services sociaux -

Université de Montréal

Bsc. Sciences in Biology -

Concordia University

DEC Sciences de la Santé -

Collège Jean de Brebeuf

High School Diploma -

College Regina Assumpta

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Hana Chazbey