Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hana Butt

Saint John,NB

Summary

Detail-oriented professional with extensive experience in customer service roles. Proven ability in conflict resolution, professional communication, and time management, aiming to enhance customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Appointment Coordinator

Quorum
Saint John, NB
04.2021 - 08.2025
  • Auto service appointment scheduling and shop calendar coordination.
  • High-volume inbound call handling.
  • High-volume outbound customer follow-up (maintenance, recalls, service reminders).
  • Customer inquiry resolution and solution-based support.
  • Auto service recommendations.
  • Professional phone etiquette and customer care.

Customer Service Representative

Nordia
Saint John, NB
10.2020 - 04.2021
  • Conflict resolution and de-escalation
  • Problem-solving and decision-making.
  • Active listening and conflict management.
  • Multitasking in a fast-paced environment.
  • Accurate data entry and file maintenance.
  • Attention to detail and quality assurance.
  • Multi-system navigation (multiple screens/tools).
  • Time management and meeting performance targets.

Crew Member

McDonald's
Saint John, NB
03.2017 - 10.2020
  • Front-line customer service, and order accuracy.
  • Fast-paced food preparation and workflow efficiency.
  • POS operation and payment processing (cash/debit/credit).
  • Upselling and product recommendations.
  • Team collaboration and peak-hour support.
  • Cleanliness, safety, and food-handling standards.

Casier/Retail Sales Clerk

Estate Furnishings Liquidation Outlet
Saint John, NB
09.2016 - 02.2017
  • Customer greeting and in-store support.
  • Cash handling, till balancing, and daily counts.
  • Basic appraisals and product evaluations.
  • Opening, closing procedures, and store security.
  • Merchandising support and task prioritization.
  • Reliable, independent work, and accountability.

Education

Bachelor of Science - Engineering Mechanics

University of New Brunswick
Saint John, NB
04-2029

Skills

  • Engineering principles
  • Technical communication
  • Project management
  • Customer service and support
  • Conflict resolution strategies
  • Data analysis

References

References available upon request.

Timeline

Appointment Coordinator

Quorum
04.2021 - 08.2025

Customer Service Representative

Nordia
10.2020 - 04.2021

Crew Member

McDonald's
03.2017 - 10.2020

Casier/Retail Sales Clerk

Estate Furnishings Liquidation Outlet
09.2016 - 02.2017

Bachelor of Science - Engineering Mechanics

University of New Brunswick
Hana Butt