Detail-oriented professional with extensive experience in customer service roles. Proven ability in conflict resolution, professional communication, and time management, aiming to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Appointment Coordinator
Quorum
Saint John, NB
04.2021 - 08.2025
Auto service appointment scheduling and shop calendar coordination.
High-volume inbound call handling.
High-volume outbound customer follow-up (maintenance, recalls, service reminders).
Customer inquiry resolution and solution-based support.
Auto service recommendations.
Professional phone etiquette and customer care.
Customer Service Representative
Nordia
Saint John, NB
10.2020 - 04.2021
Conflict resolution and de-escalation
Problem-solving and decision-making.
Active listening and conflict management.
Multitasking in a fast-paced environment.
Accurate data entry and file maintenance.
Attention to detail and quality assurance.
Multi-system navigation (multiple screens/tools).
Time management and meeting performance targets.
Crew Member
McDonald's
Saint John, NB
03.2017 - 10.2020
Front-line customer service, and order accuracy.
Fast-paced food preparation and workflow efficiency.
POS operation and payment processing (cash/debit/credit).