Hana Amosa
Nepean,ON
Summary
Motivated and dedicated Customer Service representative providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Awash Bank
Addis Ababa
08.2021 - 03.2023
- Processed payments from customers
- Set up and activated customer accounts.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
- Established trustful relationships with customers through effective communication skills.
- Updated internal databases with new and existing account information as needed.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
- Reviewed account and service histories to identify trends and resolve issues.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Arts - Business And Economics
Ambo University
Ambo, Ethiopia01-2021
Skills
- Membership renewals
- Account Management
- Complaint Handling
- Customer Support
- Documentation And Reporting
- Data Entry
- Payment Processing
- Account updating
- Microsoft Excel, PowerPoint, and Outlook
- Adaptive team player
- Customer Service
- Report Preparation
- Multi-Task Management
- Inbound Call Management
- Service Recommendations
Languages
English
Professional
Amharic
Full Professional
Afaan Oromo
Full Professional
Timeline
Customer Service Officer
Awash Bank
08.2021 - 03.2023
Bachelor of Arts - Business And Economics
Ambo University
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