Hana Alston
Ottawa,ON
Summary
Accomplished Senior Analyst at Shared Services Canada, adept in retaining focus of overall operational goals and client relationship management. Spearheaded business intelligence solutions, enhancing operational efficiency by 30%. Renowned for clear communication and stakeholder engagement, significantly improved business processes and performance monitoring. Proven track record in project management, driving strategic improvements and fostering stakeholder relationships.
Overview
14
14
years of professional experience
Work History
Senior Analyst
Shared Services Canada
04.2023 - Current
- Generated standard and custom reports to provide insights into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created dashboards to monitor and track key performance indicators.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Communications Advisor
Department of National Defence
03.2022 - 03.2023
- Enhanced reputation and brand to support purpose and ambition.
- Managed multiple stakeholders' interests and needs.
- Prepared for and responded to unforeseen events and challenges.
- Strengthened relationships with stakeholders and mobilized support.
- Formulated and communicated new ideas and suggestions that improved overall operation.
Manager, IT & IM
Public Services and Procurement Canada
11.2019 - 02.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Communications Specialist
Public Services and Procurement Canada
09.2017 - 11.2019
- Edited, proofread and revised company communication materials on the intranet, the portal and via email, print materials and portal updates & releases before dispersal.
- Collaborated with other communications teams to compile information and align company messaging.
- Answered client queries and complaints to provide strong customer service.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Supported public relations managers with writing, researching and preparation of materials
Strategic IM Policy Advisor, Privy Council Office
Privy Council Office
08.2011 - 09.2017
- Proposed policies, developed roadmaps, and reported on costs and benefits.
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Drafted and presented reports outlining policy actions.
- Managed implementation of policy and program initiatives.
- Facilitated communication and relationship development between different stakeholders.
- Investigated GC policies currently under discussion to assess impact on IM industry.
- Identified, evaluated and developed solutions to remove roadblocks to change.
Education
Bachelor of Arts - French Language And Literature
Queen's University
Kingston, ONNo Degree - Student Exchange
Université Jean Moulin (Lyon 3)
Lyon, FranceMaster of Science - Master of Library And Information Science
McGill University
Montreal, QCSkills
- Client management
- Analytics software
- Performance monitoring
- Client relationship management
- Stakeholder communication
- Business intelligence
- Data analysis
- Budget planning
- Report preparation
- Business process improvement
- Gap analysis
- Reporting and documentation
- Clear communication
- Project management
- Verbal and written communication
LANGUAGES AND SECURITY CLEARANCE
- SLE marks: CEE (C in reading valid until mid-February 2028)
- SECRET security clearance
Professional Development
- Google Analytics Certificate (Ongoing)
- IBM Business Intelligence (BI) Essentials (Ongoing)
- Organizational Leadership in Diversity, Equity & Inclusion Specialization Certificate
- Project Management Environment Awareness
- Earned Value Management
- Enterprise Portfolio System (101 - Basic Functions for Project Support Staff)
- Enterprise Portfolio System (201 - System of record for all projects at SSC)
- Adopting an Inclusion Mindset at Work
- Agile Training (Kanban)
- UX (User Experience) Course
- Writing Effective Reports & Briefing Notes
- Gender-Based Analysis Plus (GBA+) Certificate
Timeline
Senior Analyst
Shared Services Canada
04.2023 - Current
Communications Advisor
Department of National Defence
03.2022 - 03.2023
Manager, IT & IM
Public Services and Procurement Canada
11.2019 - 02.2022
Lead Communications Specialist
Public Services and Procurement Canada
09.2017 - 11.2019
Strategic IM Policy Advisor, Privy Council Office
Privy Council Office
08.2011 - 09.2017
Bachelor of Arts - French Language And Literature
Queen's University
No Degree - Student Exchange
Université Jean Moulin (Lyon 3)
Master of Science - Master of Library And Information Science
McGill University
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