Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Hamza Waqar

Kleinburg ,ON

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

10
10
years of professional experience

Work History

Customer Support Consultant

Confessions inc
Brampton, Ontario
03.2022 - 11.2023
  • Provided technical support and troubleshooting to customers via phone, email and chat.
  • Identified customer needs, answered inquiries, and resolved complaints in a timely manner.
  • Assisted customers with product setup, installation, configuration and usage.
  • Offered advice on appropriate products for individual customers based on their needs.
  • Performed follow-up calls after issue resolution to ensure customer satisfaction was achieved.

Drive-Thru Cashier/Kitchen Staff Member

Mcdonalds
Vaughan, Ontario
05.2014 - 08.2018
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Prepared food items according to company standards for quality and presentation.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.

Education

High School Diploma -

Maple High School
Maple, ON
06-2018

Skills

  • Customer Response
  • Complaint Handling
  • Live chat support
  • Appointment Scheduling
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Organizational Skills
  • Active Listening

Languages

English
Professional
Punjabi
Professional
Urdu
Professional

References

References available upon request.

Timeline

Customer Support Consultant

Confessions inc
03.2022 - 11.2023

Drive-Thru Cashier/Kitchen Staff Member

Mcdonalds
05.2014 - 08.2018

High School Diploma -

Maple High School

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Hamza Waqar