Hamza Salah
Service Supervisor
Toronto,ON
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service Supervisor
Farm Boy
Toronto, Ontario
07.2021 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Cashier
Farm Boy
Toronto, Ontario
04.2021 - 07.2023
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Physiotherapist Assistant Intern
Physiomed North York
Toronto, Ontario
02.2022 - 06.2022
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Communicated with physicians to provide updates on patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked in acute care setting and created individualized exercise programs for patients.
- Monitored company inventory to keep stock levels and databases updated.
Insurance Broker Assistant Intern
Palladium Insurance
Ottawa, Ontario
06.2021 - 07.2021
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor of Kinesiology - Kinesiology
University of Toronto
Toronto, ON 09.2022 - Current
High School Diploma -
Colonel By Secondary School
Ottawa, ON 09.2017 - 06.2022
Skills
Sales expertise
Complaint resolution
Money handling abilities
Stocking and replenishing
Staff education and training
Certification
Standard First Aid and CPR C
Timeline
Bachelor of Kinesiology - Kinesiology
University of Toronto
09.2022 - Current
Physiotherapist Assistant Intern
Physiomed North York
02.2022 - 06.2022
Service Supervisor
Farm Boy
07.2021 - Current
Insurance Broker Assistant Intern
Palladium Insurance
06.2021 - 07.2021
Cashier
Farm Boy
04.2021 - 07.2023
Standard First Aid and CPR C
07-2019
High School Diploma -
Colonel By Secondary School
09.2017 - 06.2022