Hamza Malik
Cornwall
Summary
Dynamic and highly reliable professional with extensive experience in hospitality and sales, notably at The Keg Steakhouse + Bar. Proven track record in enhancing customer satisfaction and loyalty through exceptional service and strong multitasking abilities. Skilled in responsible alcohol service and effective communication, consistently exceeding performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
The Keg Steakhouse + Bar
12.2022 - 12.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Sales Representative
Beautyrock
12.2017 - 10.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Bartender
786
07.2015 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Representative
Staples
02.2014 - 03.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking and relationship building.
- Consistently met or exceeded quotas.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Cornwall Collegiate Vocational School
Cornwall, ON07-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Hospitality service expertise
Languages
English
Full Professional
French
Professional Working
Certification
Smart Serve.
Timeline
Bartender
The Keg Steakhouse + Bar
12.2022 - 12.2024
Sales Representative
Beautyrock
12.2017 - 10.2020
Bartender
786
07.2015 - 09.2017
Sales Representative
Staples
02.2014 - 03.2015
High School Diploma -
Cornwall Collegiate Vocational School
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