Hamza Liman
Entrepreneur
Winnipeg,MB
Summary
As a worker with experience in customer service, sales, and blue-collar jobs, I have excellent communication skills and am able to connect well with customers and colleagues. I possess a strong work ethic and thrive under pressure. My positive attitude and willingness to go the extra mile ensure customer satisfaction. I also have hands-on experience in blue-collar work, which provides me with practical knowledge of the challenges faced by workers in these fields. Overall, I am a motivated and adaptable individual with a proven track record of success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Retail Sales Associate
Apple
Winnipeg, MB
10.2022 - 01.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Work From Home Customer Service Agent
7x Powered
Winnipeg, MB
05.2022 - 09.2022
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
Warehouse Associate
Winnipeg textile Recycle
Winnipeg, MB
02.2022 - 04.2022
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Sales Representative
Calvin Klein
Toronto
02.2020 - 07.2021
- Maintained records related to sales, returns and inventory availability
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
Technology Specialist
Telus
Winnipeg, MB
05.2020 - 11.2020
- Administered networks by creating user accounts and managing permissions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Provided technical support to clients in average .
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of Telus over those of competition.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Traveled by foot or automobile to deliver or sell merchandise or services.
Customer service
SKIP THE DISHES
Toronto, ON
09.2019 - 08.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Sales Representative
Sport check
Toronto, ON
10.2018 - 01.2020
- Provided first-rate service to all customers and potential customers
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Engaged with customers to effectively build rapport and lasting relationships
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction
- Demonstrated product features, answered questions and persuasively overcame objections
- Promoted and up-sold products and services to meet needs of customers.
Education
Bachelor of Arts - Marketing
University of Manitoba Winnipeg
01.2021 - 05.2024
Skills
Recordkeepingundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Thirty five intern staff members.
- Resolved product issue through consumer testing.
- Receiving awards or recognition for outstanding performance or service, such as employee of the month or receiving a bonus or commission for meeting or exceeding performance targets.
- Training and mentoring other employees to improve their skills and knowledge in customer service, sales, or blue-collar work.
- Achieving consistently high customer satisfaction ratings by providing exceptional service and going above and beyond to meet their needs.
Timeline
Retail Sales Associate
Apple
10.2022 - 01.2023
Work From Home Customer Service Agent
7x Powered
05.2022 - 09.2022
Warehouse Associate
Winnipeg textile Recycle
02.2022 - 04.2022
Bachelor of Arts - Marketing
University of Manitoba Winnipeg
01.2021 - 05.2024
Technology Specialist
Telus
05.2020 - 11.2020
Sales Representative
Calvin Klein
02.2020 - 07.2021
Customer service
SKIP THE DISHES
09.2019 - 08.2020
Sales Representative
Sport check
10.2018 - 01.2020
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