Hamza Lahyani
Ottawa,Canada
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
MAJOREL AFRICA
Mohammedia, Morocco
03.2023 - 05.2023
- Handle customer inquiries, incoming/outgoing calls
- Sell telecom products
- Schedule appointments
Site Manager
CHANTIER SIGMA. Sarl
Kénitra, Morocco
01.2021 - 01.2023
- Ensure compliance of work according to industry standards and supervise the supply of materials and equipment necessary for construction
- Supervise the delivery of the completed site to institutions
Manager
MAJASER SERVICES. Sarl
Kénitra, Morocco
01.2017 - 01.2020
- Prepare bid documents for public tenders in the field of cleaning and laundry services
- Analyze unit prices, margins, and expenses
- Prepare financial statements
Supervisor
BUSINESS TRAVAUX NÉGOCE. Sarl
Kénitra, Morocco
01.2014 - 01.2016
- Supervise security personnel
- Design plans and mission statements
- Maintain attendance reports, leave records, and overtime hours of agents
Supervisor
Union and Assistance Services
Kénitra, Rabat, Morocco
01.2012 - 01.2013
- Provide and prepare meals for hospital patients
- Control meal quality
- Prepare daily menus
- Manage merchandise inventories
Education
Marketing and Sales Diploma -
Collège Lasalle
Rabat, Morocco01.2012
High School Diploma in Economic and Management Sciences -
Valfleury School
Kénitra, Morocco01.2011
Skills
- Word
- Access
- Excel
- PowerPoint
- Canvas
- Customer service excellence
- Call Center Operations
- CRM Software
- Customer Relations
- Cx
Certification
- Ontario Security Guard license, 20/06/2024
- General First Aid and CPR/AED Level C Certificate, 20/05/2024
- WHMIS 2015 Certificate, 27/05/2024
- Canadian Languages Benchmarks Placement Assessment 6.0, 14/06/2024
- TCF Canada B2 Advanced, 25/10/2022
Statute
Permanent Resident
Languages
French
Professional
English
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Advisor
MAJOREL AFRICA
03.2023 - 05.2023
Site Manager
CHANTIER SIGMA. Sarl
01.2021 - 01.2023
Manager
MAJASER SERVICES. Sarl
01.2017 - 01.2020
Supervisor
BUSINESS TRAVAUX NÉGOCE. Sarl
01.2014 - 01.2016
Supervisor
Union and Assistance Services
01.2012 - 01.2013
Marketing and Sales Diploma -
Collège Lasalle
High School Diploma in Economic and Management Sciences -
Valfleury School
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