HAMZA KHAN
Milton,ON
Summary
Reliable and dynamic Service Associate with a 10+ years of customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
14
14
years of professional experience
Work History
Service Associate
Walmart Canada
11.2014 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Entered quantity received against purchase order in computer system.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Customer Service Associate
The Home Depot Canada
11.2014 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cast Member
The Beaches Alliance Cinema
09.2009 - 10.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Jarvis Collegiate Institute
Toronto, ON04.2008
Skills
- Strong Verbal & Written Communication
- Effective Listening Skills
- Customer Relationship Management
- Time Management
- Knowledge Retention and Recall
- Attention to Detail
- Ability to Handle Pressure
- Excellent Analytical Abilities
- Quick Problem Solving Skills
- Team Player
Hobbies
Car Hobbyist - I appreciate and enjoy anything to do with automobiles and their inner workings. From Servicing to building
Timeline
Service Associate
Walmart Canada
11.2014 - Current
Customer Service Associate
The Home Depot Canada
11.2014 - 10.2016
Cast Member
The Beaches Alliance Cinema
09.2009 - 10.2013
Jarvis Collegiate Institute
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