Hamza Hayat Khan
Milton,Canada
Summary
Seasoned professional with over a decade of enhancing guest services, driving revenue, and ensuring operational superiority. Adept communicator who consistently exceeds goals, provides inspirational leadership, and fosters team growth. Eager to contribute to your team’s success with outstanding financial acumen, and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Homewood Suites by Hilton
Hamilton
08.2024 - 08.2025
- Oversaw all front office operations, ensuring 100% guest satisfaction while maximizing financial performance.
- Supervised and trained front office and night audit staff, fostering a positive, team-oriented work environment.
- Managed room inventory and coordinated communication between departments to ensure seamless guest experiences.
- Ensured front office compliance with Hilton brand standards, policies, and operating procedures.
- Developed and implemented front office procedures to maintain high levels of service quality and efficiency.
- Maintained schedule flexibility, working varied shifts, including weekends, evenings, overnights, and holidays.
- Collaborated closely with Hotel Operations, F&B Management, and Sales teams to drive service excellence.
Duty Manager
TOBACCO & CONFECTIONERY (QATAR DUTY FREE)
Doha, Qatar
10.2022 - 05.2024
- Monitored inventory and forecasted sales to achieve daily targets through effective staff deployment.
- Liaised with merchandising teams to optimize space and stock management, maximizing sales opportunities.
- Implemented cross-selling strategies and marketing initiatives alongside marketing team to boost revenue.
- Coached Sales Assistants and Supervisors to uphold brand standards and meet KPIs.
- Set clear sales goals for team members, fostering motivation to achieve objectives.
- Ensured excellence in store presentation through diligent oversight of pricing, layout, displays, and cleanliness.
- Aligned merchandise allocation with sales trends and customer demand to guarantee product availability.
- Oversaw stock management, product launches, and promotional activities to maintain market competitiveness.
Assistant Manager
JUST EAT TAKEAWAY.COM (SKIP THE DISHES)
Toronto
11.2021 - 07.2022
- Managed fulfillment center operations, supervising 15-25 employees to achieve inventory and performance benchmarks.
- Instrumental in establishing nationwide accounts with new vendors in Canada.
- Entrusted as keyholder, demonstrating proactive leadership in all aspects of fulfillment center management.
- Directed maintenance operations for fulfillment center infrastructure, including equipment and refrigeration systems.
- Coordinated bi-weekly vendor orders, ensuring efficient product reception and inventory control.
- Recruited, developed, and managed staff performance to foster a high performing team.
- Optimized work team schedules to align with productivity objectives and demand fluctuations.
- Conducted staff trainings to uphold stringent sanitations of food quality protocols.
- Advocate for a secure and respectful work environment, prioritizing staff and vendor well-being.
Front Office Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
Mississauga
01.2017 - 09.2021
- Directed a team to ensure seamless daily operations while possessing comprehensive knowledge of employee roles.
- Utilized communication skills to lead and motivate staff while promoting sound financial practices.
- Maintained high-quality standards in hotel aesthetics, upkeep, and hygiene across all departments.
- Implemented disciplinary actions in line with organizational policies to enhance staff management.
- Led recruitment initiatives for sales, housekeeping, maintenance, and front desk departments.
- Optimized guest experience and hotel functionality through proficient Rooms Division Management.
- Streamlined payroll processes, ensuring fiscal discipline and labor efficiency.
- Executed monthly revenue forecasts and variance analyses for strategic pricing adjustments.
Guest Service Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
Mississauga
01.2016 - 01.2017
- Managed seamless guest check-in/check-out processes and efficiently handled service inquiries.
- Supported Front Office Manager with critical month-end procedure and daily operational tasks.
- Elevated hotel satisfaction, achieving a significant boost in online ratings from 3.5 to 4.2-star ratings on trip advisor.
- Streamlined third-party credit card payment authorization and processing system.
- Effectively addressed and resolved crisis situations, ensuring guest safety and service continuity.
Night Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
Mississauga
02.2013 - 01.2016
- Conducted audits on third party commissions and issued precise debit notes.
- Efficiently processed third-party credit card payment authorizations.
- Coordinated group reservations, prepared files, and secured payments with exceptional attention to detail.
- Ensured accurate financial tracking by reconciling system entries with Point-of-Sale terminals.
- Diligently reviewed daily audit reports, identifying and resolving discrepancies prior to day-end close.
- Compiled and presented a comprehensive Excel flash report to Front Office Manager and General Manager, detailing labor costs, occupancy rates and revenue efficiency and compliance.
- Managed Month-end administrative tasks and organized filing systems to ensure efficiency and compliance.
- Efficiently closed out restaurant POS Systems and accurately recorded server tips for daily financial reporting.
Education
Hotel Management Diploma - Hotel Management
George Brown College
Toronto, ON12-2024
High School Diploma -
Mississauga Secondary School
Mississauga, ONSkills
- Inventory management
- Team leadership
- Financial analysis
- Cross-selling strategies
- Compliance management
- Proficient in PEP
- Proficient in Opera Cloud
- Credit and collections
- Hospitality services
- Accounting oversight
- Financial reporting
- Payroll and budgeting
- Budgeting and financial planning
- Policy and procedure modification
- Revenue management
- Operations management
Timeline
Front Office Manager
Homewood Suites by Hilton
08.2024 - 08.2025
Duty Manager
TOBACCO & CONFECTIONERY (QATAR DUTY FREE)
10.2022 - 05.2024
Assistant Manager
JUST EAT TAKEAWAY.COM (SKIP THE DISHES)
11.2021 - 07.2022
Front Office Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
01.2017 - 09.2021
Guest Service Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
01.2016 - 01.2017
Night Manager
SANDMAN SIGNATURE TORONTO AIRPORT WEST
02.2013 - 01.2016
Hotel Management Diploma - Hotel Management
George Brown College
High School Diploma -
Mississauga Secondary School
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