Hamza Gheribi
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Indigo Park. Proven ability to assist clients with technical support and troubleshooting, ensuring satisfaction. Skilled in quality control and machine operation, consistently delivering high-quality results in fast-paced environments. Committed to enhancing user experience through effective communication and training.
Overview
11
11
years of professional experience
Work History
Cashier
Indigo Park
06.2023 - Current
- Assisted customers facing difficulties with automated payment machines by providing clear guidance and support
- Processed parking payments efficiently and accurately at the cashier booth.
- Answered inquiries related to parking rates, payment methods, and general facility information.
- Directed clients to appropriate payment options and ensured smooth traffic flow within the parking area.
- Maintained a friendly and professional demeanor, ensuring customer satisfaction in a fast-paced environment.
Production Technician
INOV PHARMA
12.2021 - 06.2023
- Prepared nutritional supplements by accurately mixing ingredients according to provided formulations and procedures.
- Operated machinery to produce capsules and tablets while monitoring quality and consistency.
- Ensured all products met internal and regulatory standards for quality and safety.
- Performed labeling and packaging of finished products, maintaining cleanliness and organization in the production area.
- Collaborated with the quality control team to report any deviations or issues during production.
Support Technician, Software Solutions
SGEI
04.2014 - 08.2015
- Delivered training sessions to clients on how to effectively use company software solutions.
- Provided technical assistance and troubleshooting for users facing issues with the software.
- Collected client feedback and feature suggestions, relaying them to the development team for potential implementation.
- Investigated and documented client database errors, offering immediate solutions or escalating complex cases to developers.
- Maintained clear communication between clients and technical teams to ensure client satisfaction and software improvement.
Education
Master - Security And Network
University of Jijel
Jijel,Algeria07-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Machine operation
- Quality control
- Technical support
- Remote support
- Troubleshooting abilities
Languages
English
Professional Working
Timeline
Cashier
Indigo Park
06.2023 - Current
Production Technician
INOV PHARMA
12.2021 - 06.2023
Support Technician, Software Solutions
SGEI
04.2014 - 08.2015
Master - Security And Network
University of Jijel
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