Hamza Elmaguiri
157 Fawcett Trail Toronto,ON
Summary
Dedicated and hardworking individual with a passion for teamwork and problem-solving. Proven track record of quickly adapting to new environments, collaborating effectively with colleagues, and thriving under pressure. Excited to embrace new challenges and contribute positively. Experienced in independently managing tasks, including overseeing a game zone, which honed my leadership and customer service skills. Currently enrolled in a tourism program, achieved certifications such as ontario Smart Serve, Train Can Food handler and first aid which enhanced my abilities in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
ACR Hot Rotti And Doubles
Toronto, ON
04.2024 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Manager
H Gaming Zone ( My Business )
Marrakech, Morocco
11.2021 - 10.2023
- Prepared snacks and coffee, ensuring quality and safety standards.
- Supervised children during playtime.
- Managed H gaming zone: sales, product maintenance, and customer service.
- Maintained cleanliness and organization of the gaming area.
Server
Al Akhawayn Cafe
Marrakech, Morocco
01.2019 - 04.2020
- Welcomed guests, took orders, and provided attentive service.
- Maintained cleanliness and organization of the cafe.
- Served food and beverages promptly and accurately.
- Handled customer complaints professionally, ensuring positive experiences.
Education
Diploma - Tourism And Hospitality
Centennial College
Scarborough, ON / January 2024- Present English Language And Literature
Cadi Ayyad University
Marrakech, Morocco06.2019
High School Diploma - Literature And Human Sciences
Al Khawarizmi High School
Marrakech, Morocco05.2017
Skills
- Decision-Making
- Problem Resolution
- Calm Under Pressure
- Problem-Solving
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Data Entry
- Professional and Courteous
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Certification
Tipsy: Guest experience.
Ontario Smart serve certificate.
Canadian red cross first aid Certificate.
Food Handler Certificate.
Timeline
Cashier
ACR Hot Rotti And Doubles
04.2024 - 05.2024
Manager
H Gaming Zone ( My Business )
11.2021 - 10.2023
Server
Al Akhawayn Cafe
01.2019 - 04.2020
Diploma - Tourism And Hospitality
Centennial College
English Language And Literature
Cadi Ayyad University
High School Diploma - Literature And Human Sciences
Al Khawarizmi High School