Hamza Chaudry
Mississauga
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
2024 Sales Rep of the Year (Go Sales)
2024 Team of the Year led by me (Go Sales)
Overview
9
9
years of professional experience
Work History
Inside Sales Team Lead
Go Sales (Telus)
04.2023 - 09.2024
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Identified new business opportunities by analyzing market trends and competitor activity.
- Conducted regular performance reviews for Inside Sales Team Members, identifying areas for improvement and providing constructive feedback.
- Enhanced team performance, providing ongoing training and support to all members.
- Achieved Sales Rep of the Year of 2024.
- Led my Team to be the team of the year of 2024.
- Leading a team along with achieving my own monthly sales targets.
Duty Manager
Sky Cafe
01.2022 - 03.2023
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Planned and managed resources to consistently meet production, quality and cost goals.
Director of Sales
Holiday Inn Express and Suites
03.2017 - 03.2020
- Achieve growth and hit sales targets by successfully managing the sales.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Present sales, revenue and expenses reports and realistic forecasts to the management team.
- Build an open-communication environment for your team.
- Handle AR at the property.
Front Desk
Holiday Inn
02.2016 - 03.2017
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Planned coverage needs and organized services to support incoming special events.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Effective liaison between customers and internal departments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Call Center Customer Service Representative
Bill Gosling Outsourcing
05.2015 - 02.2016
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Education
High School
Business Marketing
Humber College Lakeshore Campus
Toronto, ONSilverthorn Collegiate Institute
2015
Skills
- Time management
- Problem-solving skills
- Business development and planning
- Order management
- New business development
- National accounts management
- Sales reporting
- Operations
- Product and service sales
- Sales presentations
- RF scanning devices
- Workload priorities
- Heavy lifting
- Mentoring and training
- Quality control
- Administrative support
- Process updates
- Service coordination
- Shift scheduling
- Staff training
- Sales expert
Languages
English
Full Professional
Urdu
Professional
Contact
Mississauga, ON L9T 8M4
Education and Training
Toronto, ON
Timeline
Inside Sales Team Lead
Go Sales (Telus)
04.2023 - 09.2024
Duty Manager
Sky Cafe
01.2022 - 03.2023
Director of Sales
Holiday Inn Express and Suites
03.2017 - 03.2020
Front Desk
Holiday Inn
02.2016 - 03.2017
Call Center Customer Service Representative
Bill Gosling Outsourcing
05.2015 - 02.2016
High School
Business Marketing
Humber College Lakeshore Campus
Silverthorn Collegiate Institute
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